The Senior IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while driving continuous improvement across services.
This role is based out of our office in Brisbane.
In this role, you will make an impact in the following ways:
Operations & Advanced Troubleshooting
- Provide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.
- Diagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).
- Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions.
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Perform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning.
Service Management & Governance
- Manage incidents and requests from initiation through closure, maintaining high customer satisfaction and SLA compliance.
- Enforce Cummins IT governance, security standards, and operational guidelines.
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Author and update Standard Operating Procedures (SOPs) and technical knowledge base documentation.
Project Delivery & Vendor Management
- Serve as an active project team member executing IT service line deliverables using standard Project Management tools.
- Coordinate and supervise third-party vendors and contractors for onsite installations and hardware activities.
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Travel to regional Cummins facilities on short notice for critical hands-on operational or project tasks.
Continuous Improvement
- Analyze support trends to drive root-cause analysis and preventive measures.
- Apply continuous improvement tools (e.g., Six Sigma) to enhance service delivery efficiency and reduce operational costs.
To be successful in this role you will need the following:
- Associate Degree, relevant industry training, or certifications preferred.
- ITIL knowledge or certification desirable.
- MCSE certification preferred.
- Excellent written and verbal communication skills are required
- 5 Plus years of experience in a similar role
Compensation and Benefits
- Competitive salary package
- Further training provided on site.
- Income Protection continuance insurance
- Discounts with select private health insurance, PC software/hardware and a range of vehicles.
- Annual remuneration review
- Participation in an annual variable compensation (bonus) program
- A range of personal and professional benefits
- Onsite parking
- Employee Assistance Program available to employees
- Paid Parental leave (Conditions apply)
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
QualificationsExperience:
Intermediate level of relevant work experience required. 3-5 years of experience.
Effectively balances and transitions between multiple IT functions and shifting priorities to meet business needs and SLA commitments. Engages with customers to capture requirements, manage expectations, and prioritise work based on criticality and overall business impact.
Provide local and remote problem solving for Europe, incidents and requests, including equipment installation, decommissioning and life cycle management.
Operates effectively both when following instructions and when working autonomously, consistently executing high‑quality deliverables to meet business needs.
Have comprehensive understanding of operational technology used across all the IT functions (Networks, Servers, Computers, Printers, Telecoms) with advanced knowledge of Manufacturing IT.
Ensure governance and compliance of Cummins standards through the correct management and engagement of the IT environments, guiding customers to the correct tools and processes for IT request.
Project team member to execute various IT service line deliverables across multiple functions, utilising the defined Project Management tools and processes.
Manage onsite & external suppliers to complete installation activities ensuring adherence to Cummins standards.
Flexibility to travel to provide hands on troubleshooting for operational or project related activities which can be pre-planned or at short notice.
Skills Required
- 5+ years experience in a similar IT support role
- Experience with Tanium, SOTI, Macrium, WSUS, and enterprise antivirus tools
- Advanced knowledge of Manufacturing IT and operational technologies (networks, servers, telecoms, printers)
- Excellent written and verbal communication skills
- Flexibility to travel regionally on short notice
- Associate degree, relevant industry training, or certifications
- ITIL knowledge or certification
- MCSE certification
- Experience applying continuous improvement tools (e.g., Six Sigma)
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
