Senior IT Support Specialist (Service Desk) - Bangalore - First Advantage

Reposted 10 Days Ago
Be an Early Applicant
Bangalore, Bengaluru Urban, Karnataka
In-Office
Mid level
Information Technology
The Role
The Senior IT Support Specialist installs, configures, troubleshoots, and maintains desktop systems, supports end users, and ensures compliance.
Summary Generated by Built In
Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.
Responsibilities will include :
  1. Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
  2. Daily follow ups on pending ticket to closure and ensure SLAs are met
  3. Follow up & drive closure of long pending tickets
  4. Set up and configure printers, scanners, and other peripherals
  5. Working on a 24*7 environment and on shift basis
  6. Install and configure software
  7. Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
  8. Coordinate with vendors as needed
  9. Alert the support teams on outages and provide necessary updates on Bridge calls
  10. Review and test new applications, printers, software’s etc. and provide feedback
  11. Document issue resolution, Prioritize and re assign tickets in JSM
  12. Handle escalated issues & support the engineers on floor
  13. Develop and share Knowledgebase to the teams
  14. Propose Service Improvement Plans for the company and work on implementing them
  15. Maintain excellent communication with all end users and other members of the technology department
Qualification :
Bachelor’s Degree (Must as a full-time academics)

Experience: 
• Scripting Knowledge
• 4+ years specializing in end user computing.
• Good knowledge of ITIL processes. ITIL certification is an added advantage.
• Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).
• Telephony experience (Cisco VoIP preferred).
• Microsoft Office 2010 and 2013
• Outlook 2010 and 2013
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
• Previous work experience in a corporate environment
• Experience supporting Outlook in a Microsoft Exchange environment.
• Experience supporting a variety of Wi-Fi-enabled devices.
• Experience supporting remote users.
• Basic knowledge of thin client systems, network printers, citrix, terminal servers
Exposure in 
Intune, Powershell, AVD And Azure AD will be of great benefit
Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) 
• Excellent communication skills and experience working in a global setup.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
industry best practices and procedures
• Ability to multi-task in a fast-paced environment
Work Location : Goregaon / Thane (Hiranandani)
Joining time needed : 15 days /Immediate

Top Skills

Avd
Azure Ad
Cisco Voip
Dhcp
Dns
Intune
Itil
macOS
Microsoft Office 2010
Microsoft Office 2013
Windows
Outlook 2010
Outlook 2013
Powershell
Smtp
Tcp/Ip
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Atlanta, GA
3,712 Employees
Year Founded: 2003

What We Do

First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.

With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage.

For more detailed information on First Advantage products and services, visit fadv.com.

Similar Jobs

Hybrid
Bengaluru, Karnataka, IND

CrowdStrike Logo CrowdStrike

Manager, Engineering - ProdSys

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Hybrid
Bangalore, Bengaluru, Karnataka, IND

Adyen Logo Adyen

Operations Analyst

Fintech • Payments • Financial Services
Easy Apply
Hybrid
Bengaluru, Karnataka, IND

CrowdStrike Logo CrowdStrike

Analytics Engineer

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Hybrid
Bangalore, Bengaluru, Karnataka, IND

Similar Companies Hiring

Axle Health Thumbnail
Logistics • Information Technology • Healthtech • Artificial Intelligence
Santa Monica, CA
15 Employees
Scrunch AI Thumbnail
Software • SEO • Marketing Tech • Information Technology • Artificial Intelligence
Salt Lake City, Utah
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account