At Atom Computing, we build quantum computers using arrays of optically trapped neutral atoms that will empower customers to achieve unprecedented computational breakthroughs. Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing.
We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you will own the end-user experience from device provisioning to day-to-day support — building the repeatable, automated workflows that allow our team to scale without friction. You will support a highly technical employee population, including quantum engineers, hardware researchers, and software developers. Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one.
Job Responsibilities
- Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
- Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
- Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
- Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
- Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
- Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
Experience & Education
- Bachelor’s in Computer Science, Information Technology, or a related field
- 3+ years of experience in an IT support role
Qualifications
- Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
- Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
- Experience with or strong working knowledge of a major MDM platform.
- Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
- Ability to prioritize and manage multiple projects in a rapidly changing work environment.
- Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
Nice to Haves
- Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
- Kandji / Iru / MS Intune experience
- Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in an IT support role
- Experience supporting Ubuntu, Windows, and macOS operating systems
- Experience with networking, SaaS, and cloud computing services
- Hands-on experience with Okta user lifecycle management and application integrations
- Google Workspace administration experience
- Experience with or strong working knowledge of a major MDM platform
- Responsiveness, reliability, creative problem-solving, and attention to detail
- Ability to prioritize and manage multiple projects in a rapidly changing environment
- Strong service orientation and excellent communication skills
- Scripting ability in Python, Bash, PowerShell, or Okta Workflows
- Kandji, Iru, or Microsoft Intune experience
- Experience supporting highly technical teams
Atom Computing Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Atom Computing and has not been reviewed or approved by Atom Computing.
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Healthcare Strength — Healthcare benefits include fully paid medical, dental, and vision coverage for employees and dependents, plus life and disability protection. This is presented as a significant strength of the total rewards package.
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Leave & Time Off Breadth — Unlimited paid time off is offered and highlighted in company materials and postings. This policy is intended to support work-life balance.
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Retirement Support — A 401(k) company match is offered to support retirement planning. This adds meaningful long-term value alongside salary and health benefits.
Atom Computing Insights
What We Do
Scientific and technological breakthroughs take years of tireless work, fighting for resources and pushing for acceptance of new ideas. What keeps researchers and engineers plodding on to the next big discovery? It’s an obsession. A life’s calling. At Atom Computing, we’re our customers’ biggest fans on the journey of discovery. That’s why we’re obsessed with creating the world’s most scalable and reliable quantum computers—giving them the power to develop breakthroughs that change the world.
