Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page.
You will join Corporate IT, the team responsible for the experience of working at Carta. Our IT Support Engineers are the human face of IT. As a Sr. IT Support Engineer, you lead complex initiatives, serve as the team’s escalation point in your workstream, and mentor E2/E3 engineers. You partner directly with Security, People, Finance, and the executive team.
The Problems You’ll SolveOwn the User Experience: You resolve complex issues across our SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware) and represent IT in high-stakes moments: executive support, terminations, sensitive offboardings.
Drive Operational Programs: You own a major operational program like Day 1 onboarding, executive support, or M&A integration support. These are the programs that determine whether IT scales with the company.
Eliminate Failure Patterns: You identify recurring issues, automation candidates, and process gaps. You partner with Automation Engineers to ship durable fixes instead of running the same playbook every quarter.
Multiply the Team: You serve as an escalation point and mentor for E2/E3 engineers, set the bar for customer interactions and operational discipline, and build automations that help the team beyond your direct reach.
Partner Across the Business: You work closely with Security on access reviews and incident response, with People on the employee lifecycle, and with Finance and ELT on executive support and compliance.
About YouThe Domain: You have deep hands-on experience across the SaaS and identity stack at scale: Okta, Jamf, Intune, Atlassian (Jira), Slack, Zoom, Google Workspace, Microsoft 365, Box, 1Password, and DocuSign. You are proficient in conference-room AV (Crestron, Q-SYS, LogiSync, Zoom Rooms) and physical access systems (Cisco Meraki cameras, Brivo). You understand identity and the security implications of access changes.
Customer Instinct: You are calm under pressure, empathetic with frustrated users, and professional in high-stakes situations. You turn bad experiences into trust.
Operational Discipline: You document your work. You follow change management. You do not make unilateral changes to security or identity settings. You verify before you close a ticket.
Leadership: You lead through influence, not authority. You coach junior teammates, share knowledge proactively, and raise the team’s bar through how you work.
Modern Tooling: You use modern tooling and AI including Claude as a routine part of your work. You use AI assisted workflows to draft runbooks, debug issues, and accelerate resolutions spending more of your time on high-leverage, unconventional problems that automation can’t solve. You build automations that help your projects and the teammates you mentor. You treat AI and automation as a default, not an afterthought.
Experience: We recommend 5-7 years of IT support, helpdesk, or technical operations experience, with at least 2 years in a senior or lead role at a fast-growing or recently-acquired company.
SalaryCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:
$136,000-$160,000 in San Francisco, CA
Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Disclosures:
- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
- For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [email protected].
Skills Required
- Hands-on experience with Okta and identity management at scale
- Experience with endpoint management/MDM tools (Jamf, Intune)
- Proficiency with collaboration and productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Box)
- Familiarity with Atlassian Jira for tracking and processes
- Experience with 1Password and DocuSign administration
- Conference-room AV experience (Crestron, Q-SYS, LogiSync, Zoom Rooms)
- Physical access and security systems experience (Cisco Meraki cameras, Brivo)
- 5-7 years of IT support, helpdesk, or technical operations experience with at least 2 years in a senior/lead role
- Proven leadership: mentoring junior engineers and serving as escalation point
- Operational discipline: documentation, change management, verification before closing tickets
- Program ownership experience (Day 1 onboarding, executive support, M&A integration)
- Experience building automations and using AI-assisted tooling (Claude) to draft runbooks, debug, and accelerate resolutions
- Calm, empathetic customer service instincts for high-stakes executive and sensitive offboarding situations
Carta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Carta and has not been reviewed or approved by Carta.
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Fair & Transparent Compensation — Compensation is portrayed as market-competitive in many roles, with particularly strong positioning in engineering and product packages. Pay is also framed as comparatively strong versus other aspects of the overall employee experience.
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Parental & Family Support — Parental leave is positioned as notably generous, with extended paid leave for birthing parents and paid bonding leave for all parents. Family-building support is also emphasized through fertility treatment and egg-freezing coverage.
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Leave & Time Off Breadth — Time off is structured with a required minimum amount of paid leave and then additional flexibility through an unlimited PTO and sick-time approach. This design is intended to ensure time off is actually taken while preserving flexibility beyond the minimum.
Carta Insights
What We Do
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO. Carta has been included on the Fortune Best Large Workplaces in Financial Services and Insurance list, Forbes’ list of the World's Best Cloud Companies, Fast Company's Most Innovative list, and Inc.'s Fastest-Growing Private Companies list. For more information, visit carta.com.
Why Work With Us
Carta is a place where everyone can be the best version of themselves. We're a team of unconventional builders who's focus is to create infrastructure for innovators. Join our team and help us to create more owners.
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