Senior IT Support Engineer

Job Description
Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.

We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment. The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud-managed infrastructure, and expertise in supporting a globally distributed workforce. You’ll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you.

Key Responsibilities

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs.
• Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.
• Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.
• Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.
• Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.
• Provide expert IT support for our global teams across the US, India, LATAM, and Europe.
• Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.
• Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.
• Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.
• Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.
• Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.
• Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.
   

Skills and Qualifications

• 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. English is a MUST have.
• Proven experience providing exceptional IT support to a globally distributed, remote workforce.
• Experience supporting Mac, Linux, and Windows platforms in a corporate environment.
• Strong expertise in networking principles (TCP/IP, DNS, VPN)
• Demonstrated success in driving IT automation or process improvements with measurable outcomes.
• Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.
• Advanced proficiency in Google Workspace administration and automation.
• Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune).
• Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment.
• Prior experience in a startup, fast-paced, or agile environment is highly desirable.
• Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001.
• Excellent written and verbal communication skills with a customer-focused mindset.

• Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.