Senior IT Support Engineer, Asia – based in Hong Kong
Roles and Responsibilities:
- Manage a small team of outsourced IT support specialists to provide day to day workplace support services based on the defined scope and Service Level Agreement in HK
- Be the escalation point for IT support specialists to provide workplace support in Asia offices
- Perform endpoint management and support including advanced level troubleshooting tasks and operating system support on Microsoft Windows OS, mobile devices, and other workplace equipment
- Support the end-to-end life cycle of asset inventory and maintain an up to date CMDB
- Support continuous improvement of ITSM processes
- Develop IT training material, FAQs, and user guides of the IT services for the users
- Provide support for internal and external IT audit
- Provide event support, setup AV, live stream, and other workplace equipment
- Perform installation and upgrade of Workplace hardware and software for the users
- Perform imaging / re-imaging of Windows PCs, laptops
- Experience managing enterprise patching, vulnerability remediation, emergency security updates, and compliance reporting.Support the cybersecurity teams to perform emergency patching in a timely manner
- Coordinate with external vendors for timely repair of the devices under warranty
Requirements
- Bachelor’s degree in IT or related disciplines and 2+ years of related experience
- Self-motivated, action and results oriented
- Well organized, good communication and reporting skills
- Fluent in English and Putonghua, other language skills will have additional advantages
- Experience with Windows end user computing configuration, virus scanners, and other security products
- Experience with Microsoft Intune, SCCM, Autopilot, Entra ID joined devices, and modern endpoint management in an enterprise environment.Experience with Microsoft Defender for Endpoint, endpoint security policies, device control, vulnerability remediation and security compliance controls.
- Experience with supporting Virtual desktop
- Familiarity with cloud-hosted products such as Microsoft 365 (M365)
- Experience in managing users and computers in Active Directory
- Experience in interacting with software and hardware external vendors
- Experience in configuring, managing, and troubleshooting using any remote desktop tools
- Experience in configuring and managing antivirus tools in the workplace environment
- Experience with any ticketing and issue-tracking systems such as JIRA, ManageEngine, ServiceNow
- Experience in an ITIL environment is a plus
- Able to build strong relationship with users in the organization
- Proficient working knowledge and experience in any 2 of these areas: Windows, M365, Active directory, ITIL, Workplace & collaboration hardware + software, project management
- Able to effectively prioritize and execute tasks in a high-pressure environment
- Able to follow through tasks until completion independently
Come join our global, inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
Skills Required
- Bachelor's degree in IT or a related discipline
- 2+ years of related IT support experience
- Fluency in English and Putonghua
- Windows end-user computing configuration experience
- Experience with virus scanners and workplace security products
- Experience with Microsoft Intune, SCCM, Autopilot, Entra ID joined devices, and enterprise endpoint management
- Experience with Microsoft Defender for Endpoint, endpoint security policies, device control, vulnerability remediation, and security compliance controls
- Experience supporting virtual desktops
- Familiarity with Microsoft 365
- Experience managing users and computers in Active Directory
- Experience interacting with external software and hardware vendors
- Experience configuring, managing, and troubleshooting remote desktop tools
- Experience configuring and managing workplace antivirus tools
- Experience with ticketing or issue-tracking systems such as JIRA, ManageEngine, or ServiceNow
- Proficient working knowledge and experience in any two of Windows, Microsoft 365, Active Directory, ITIL, workplace and collaboration hardware/software, or project management
- Strong communication, reporting, organization, prioritization, and task follow-through skills
- Ability to work independently in a high-pressure environment
- Ability to build strong relationships with organizational users
- ITIL environment experience
- Additional language skills
Johnson Electric Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Electric and has not been reviewed or approved by Johnson Electric.
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Affordable Benefits — Health, dental, and vision options are accessible at several facilities, with baseline plans described as heavily subsidized or even low-to-no cost for some roles. Low employee co-pays are also noted in certain locations.
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Retirement Support — Company-matched 401(k) plans or pensions are highlighted as solid pillars of the package, supporting long-term financial security.
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Strong & Reliable Incentives — Shift premiums, paid breaks in some cases, and ample overtime opportunities enhance total earnings for many production and technical roles.
Johnson Electric Insights
What We Do
Johnson Electric is a global manufacturer of motion products, control systems, flexible interconnects, electric motors, actuators, motion subsystems, and related electromechanical components. Established in Hong Kong, the company serves more than 1,500 customers across automotive, industrial, medical, smart metering, appliances, home automation, power tools, and other markets. Its operations span 20 countries and four continents, supporting applications that improve movement, control, and connectivity.
