Our Mission
Provide internal IT support functions to support Filevine’s end users and business goals,
enabling users and teams to perform their job functions efficiently and securely. These goals
include taking reasonable measures to avoid a significant regulatory failure, compliance
violation or a material data breach.
Job Summary
We are looking for a Senior IT professional to join our team in the SLC office to manage our Help Desk, assist in training new employees, and help improve our support systems. You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives.
We pride ourselves on providing excellent IT service to our end-users, so having customer service at the forefront of everything you do is important. You'll be dedicated to seeking out and learning new technologies and solutions that can add new value to the corporation and the team. There will also be project management aspects to this role, so your ability to organize and prioritize without daily oversight is vital.
Responsibilities
Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
Provisioning system access
Setting up and configuring user workstations
Managing hardware inventory and asset shipping logistics
Assisting with first-day IT onboarding sessions
Handling access termination
Coordinating all related IT communications throughout these processes
Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
Provide AV support for company-wide meetings/events and after-hours emergency on call support
Qualifications
3-4 years of experience in a fast-paced, corporate IT environment
Advanced knowledge of the macOS ecosystem and Windows
Advanced proficiency in MDM solutions (bonus points for certifications)
Advanced proficiency working with core IT systems and other IT management tools
Experienced working with ticketing or helpdesk systems
Experienced with troubleshooting AV and conferencing equipment
Ability to think critically, communicate well, and take initiatives
Clear understanding of networking infrastructures, terminology, and hardware
Clear understanding of standard corporate security practices (bonus points for security certifications).
Certifications including networking are preferred : A+, Network+
Associates in Computer Science
Preferred Qualifications:
Skills Required
- 3-4 years of experience in a fast-paced corporate IT environment
- Advanced knowledge of the macOS ecosystem and Windows
- Advanced proficiency with mobile device management solutions
- Advanced proficiency with core IT systems and IT management tools
- Experience with ticketing or helpdesk systems
- Experience troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiative
- Understanding of networking infrastructure, terminology, and hardware
- Understanding of standard corporate security practices
- A+ or Network+ certification
- Associate degree in Computer Science
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
Filevine Insights
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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