Job Context
The IT Support Administrator is responsible for the provision of IT support to staff, and contributing to Global Office infrastructure and projects, in addition to training of new team members and the management of internal projects.What You’ll Do
- Follow maintenance protocols to ensure systems are secure and ready for users
Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
Setting up and maintaining employee workstations and providing in office and remote desktop support
Assist with the maintenance of the office internet, intranet, data network and VoIP systems
Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
Setting up new starters on systems (including Slack, Google Suite, Global Phone List etc.) and removing leavers
Assist with ensuring the return of all hardware and equipment of leavers
Maintain and troubleshoot devices and systems, hardware, and software
Document and update IT processes and procedures as and when required
Update and ensure the accuracy of inventory of all company hardware assets
Ensure timely response and resolution of any IT-related issues for both in office and remote employees
Administration of various systems and access management and control
Conduct timely audits of software and systems for compliance
Participate in activities that address improving performance and actively promote improvement
Manages and coordinates internal team projects to successful completion
What You’ll Bring
Friendly, approachable, and passionate about delivering excellent internal customer service
A positive can-do attitude
A natural problem solver (not problem finder!)
Experience providing IT, hardware and software support in a busy environment
The ability to use initiative and demonstrate resourcefulness
Excellent time management skills, and the ability prioritise and meet tight deadlines
Proactive and capable of independently driving projects to completion while maintaining strong attention to detail and producing high-quality results
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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