ghSMART

Senior IT Support Administrator

Posted 2 Days Ago

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Hiring Remotely in United States

Remote

85K-90K Annually

Senior level

Information Technology • Business Intelligence • Consulting

The Role

The Senior IT Support Administrator provides essential IT support, ensures operational excellence, and addresses technology issues for executives and staff, maintaining robust technology infrastructure and high stakeholder satisfaction.

Summary Generated by Built In

Who We Are

ghSMART is a premier leadership advisory firm dedicated to creating value for CEOs, boards, and investors. We partner with our clients to solve their most critical business decisions, becoming their trusted advisor on their most important people and talent priorities. As the first call for some of the world's most influential executives, we offer a data driven perspective on their leadership and talent strategy. Our team is made up of nearly 200 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world. We advise on the art and science of building winning leadership teams, doing meaningful work every day. We hire the very best talent, and our team has the freedom to work where they choose.

What You’ll Do

As part of our IT Team, you are essential to supporting the organization’s growth and operational excellence by delivering exceptional IT support services, ensuring high stakeholder satisfaction, and maintaining robust technology infrastructure. The Senior IT Support Administrator plays a critical role in resolving technology issues, executing security and compliance processes, and providing outstanding service to stakeholders and to ensure there’s no disruption to business operations and the productivity of senior executives and staff.

Responsibilities

Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.
Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.
Providing high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.
Track, manage, and resolve help desk tickets, ensuring clear communication and follow-up with users.
Troubleshoot and resolve hardware, software, and system problems efficiently.
Collaborate with IT colleagues and communicate updates or issues that may impact the team.
Uphold a client-focused, service-oriented approach in all interactions, contributing to a positive team environment.

You Bring

Bachelor’s degree in STEM preferred; alternatively, at least three years in a comparable IT support role.
Extensive hands-on experience with Entra administration including robust support for both Microsoft and Apple environments.
Demonstrated experience providing IT support to executive-level stakeholders, with an ability to anticipate and address their unique technology needs while maintaining discretion and professionalism.
Strong understanding of IT security principles and hands-on experience implementing security best practices to safeguard executive and organizational data.
Commitment to upholding confidentiality and integrity in all aspects of technology support.
Extensive hands-on experience administering Microsoft 365 environments, including user management, security configuration, and troubleshooting within the platform.
Strong analytical capability and the ability to resolve complex technical issues.
Superior written and verbal communication skills capabilities.
Demonstrated self-motivation and drive to excel in a remote work environment, with the discipline to independently set goals, manage priorities, and deliver results.
Proven track record of being comfortable with giving and receiving feedback

Whyjoin ghSMART?

Meaningful Impact Everyday: We believe leadership is the greatest force for good. At ghSMART, whether you're guiding the world’s top leaders or helping power the firm from within, you play a vital role in solving our clients’ greatest challenge: building and developing talented, diverse teams that fuel lasting success. Together, we help leaders amplify their positive impact—on their organizations, their people, and the world.

Exceptional team, grounded in generosity: We have a team of extraordinary people united by excellence, humility, and a shared purpose. You’ll collaborate with brilliant colleagues who challenge and support you. Here, exceptional talent meets deep respect—where people show up with heart, and everyone has a place.

Freedom to Shape a Career with Purpose: You have the power to shape a career that aligns with your purpose—doing meaningful work that drives impact for the world’s top leaders. You’ll help solve challenges that matter while being supported by brilliant colleagues and trusted with the flexibility you need to recharge, perform at your best, and grow for the long term.

Have your voice and talents recognized. We are a flat organization that values proactivity and ability over bureaucracy and tenure. All our decisions and actions are guided by our Values and Credo - to help leaders amplify their positive impact on the world.

Compensation

Certain US jurisdictions require ghSMART to include a reasonable estimate of the salary range for this role. We are built on a culture of freedom and flexibility, we operate fully remotely, and our team members balance deeply energizing, high intensity work, with flexible schedules to support life outside of work. Our compensation model reflects these values. Compensation for this role in the United States includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You should reasonably expect a base salary of $85,000 - $90,000. In addition, we offer an annual discretionary performance bonus.

Learn why our consultants love working here.

We are ranked #1 or #2 in 10 Consulting categories by Vault. See what others think about working at ghSMART on Glassdoor.

Please be advised that all emails will originate from the @ghsmart.com domain; any other domains are fraudulent, should be ignored, and deleted.

ghSMART is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our global policies and practices are designed to support an environment of respect and equity for all.

Top Skills

Apple

Entra

Microsoft

Microsoft 365

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The Company

219 Employees

What We Do

ghSMART is always hiring A-Players, for more information on current openings visit ghsmart.com/careers.

Since our founding in 1995, our mission has always been to use our expertise in business and human behavior to help CEOs, boards, and investors build valuable organizations. Because we work with those who share our belief that leadership is the ultimate lever for positive change and value creation, we regularly serve the largest private equity firms, leading investment management firms, Fortune 500 companies, and highly respected non-profits.

We are proud of the fact that, over the past decade, 97% of our clients have told us they are highly satisfied with our work. We bring a high touch and bespoke approach to every client engagement. We consistently exceed client expectations by leveraging:

--Unmatched experience: We have executed over 21,000 assessments with over 550 organizations across every major industry; and in every major economic region of the world. As a result, we have the largest relevant database in existence on leadership performance.

--Top caliber talent: We combine senior PhD psychologists with top 1% business talent from academy companies like McKinsey, Bain, Boston Consulting Group, GE, etc.

--Robust, proprietary methods: We advise on high stakes people decisions using a rigorous, fact-based approach. Our research has been the basis for two bestselling books (Who: The A Method for Hiring and Power Score: Your Formula for Leadership Success) and a Harvard Business Review cover article (What Sets Successful CEOs Apart).

--Independent perspective: Our clients appreciate our objective perspective due to our 100% employee-owned structure and our singular focus on leadership advisory.

Leaders of the CEO Genome project: www.ceogenome.com