City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
OverviewThe Senior IT Specialist Analyst – Epic Cadence & Referrals is responsible for the day-to-day support, optimization, and enhancement of Epic access and scheduling applications, with a primary focus on Epic Cadence and Referrals/Authorizations. This role partners closely with operational, clinical, and physician practice stakeholders to analyze workflows, implement system improvements, and maximize the effectiveness of Epic applications that support patient access, scheduling, referral management, and revenue cycle processes.
The analyst will lead and support application builds, upgrades, enhancements, and optimization initiatives while evaluating software releases and recommending solutions that improve scheduling efficiency, referral processing, patient access, and operational outcomes. This role requires strong expertise in Epic Cadence workflows, referral management, and related scheduling applications.
Bachelor’s Degree (preferreed)
or
7+ years of relevant experience without a degree
- Epic Cadence Certification required
- Epic Referrals/Authorizations Certification required
- Epic prelude and RTE preferred
- Strong experience supporting Epic Cadence and Referrals/Authorizations, including build, optimization, workflow configuration, and troubleshooting.
- Experience with:
- Referrals and Referral Triage ( Required)
- eMPA (required)
- Guided Scheduling (required)
- Follow-Up Orders (required)
- Visit Types, including telehealth scheduling workflows (Required)
- Decision Trees (required)
- Order Composer (required
- Work Queues (WQs) and RTE (preferred)
Experience with application support, upgrades, testing, and system enhancements in a healthcare environment
Proven ability to perform workflow analysis, requirements gathering, and stakeholder collaboration
Experience supporting patient access, scheduling, referral, and authorization workflows.
Knowledge of Epic Real-Time Eligibility (RTE) functionality preferred.
Experience managing incident, problem, and change management processes
Strong analytical, communication, and problem-solving skills with the ability to translate operational needs into technical solutions.
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$91,416.00-$152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Skills Required
- Epic Cadence Certification
- Epic Referrals/Authorizations Certification
- Epic Prelude certification
- Epic Real-Time Eligibility (RTE) knowledge/certification
- Referrals and Referral Triage experience
- eMPA experience
- Guided Scheduling experience
- Follow-Up Orders experience
- Visit Types including telehealth scheduling workflows
- Decision Trees experience
- Order Composer experience
- Work Queues (WQs) experience
- Experience supporting application support, upgrades, testing, and system enhancements in healthcare
- Workflow analysis, requirements gathering, and stakeholder collaboration experience
- Experience managing incident, problem, and change management processes
- Strong analytical, communication, and problem-solving skills
- Bachelor's Degree (or 7+ years relevant experience if no degree)
Sentara Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sentara Healthcare and has not been reviewed or approved by Sentara Healthcare.
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Parental & Family Support — Four weeks of paid parental leave at full base pay and two weeks of job‑protected family caregiver leave support major life and care needs. Emergency back‑up care and reimbursements for infertility, adoption, and surrogacy further bolster family support.
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Retirement Support — A 401(A) plan alongside 403(B)/401(K) employer matching is designed to strengthen long‑term financial security. Company‑paid life insurance with buy‑up options adds additional protection for families.
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Flexible Benefits — Choice of medical plan designs and dental/vision options enables tailoring coverage to individual needs. An annual election between tuition assistance and student‑loan repayment offers flexibility to align with financial or education priorities.
Sentara Healthcare Insights
What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
