The Role
The Senior IT Specialist manages IT support, assists with network administration, resolves IT issues, evaluates systems, and maintains documentation.
Summary Generated by Built In
SUMMARY
We are a well-established and growing company seeking a diligent Senior IT Specialist to join our team. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.
To be successful as a Senior IT Specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Qualified candidates will also have an amiable personality and an aptitude for customer service.
ESSENTIAL FUNCTIONS
REQUIREMENTS
Experience and Education
Technical Skills:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Traditional Medicinals, Inc. and its subsidiaries are proud equal-opportunity employers. We wholeheartedly embrace authenticity, diversity, and people's differences. We acknowledge, celebrate, and support individuality to the great advantage of our consumers, our stakeholders, our products, and the planet. We are committed to building an inclusive workplace for all our people.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We are a well-established and growing company seeking a diligent Senior IT Specialist to join our team. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.
To be successful as a Senior IT Specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Qualified candidates will also have an amiable personality and an aptitude for customer service.
ESSENTIAL FUNCTIONS
- Provide a high level of IT support for company staff.
- Collaborate with and supports the production team to help optimize IT/OT integration for the smooth implementation of new technologies and equipment.
- Manage IT Support Helpdesk and provide prompt on-premises and remote support for Windows, Mac, and IOS devices.
- Collaborate with external contractors, vendors, and support specialists.
- Manage, administer, and further develop existing support tools to rapidly resolve issues coworkers have with their IT systems and software.
- Monitor and respond to Managed Security Service alerts.
- Proactively maintain physical and virtual systems, including switches, routers, servers and printers
- Proactively evaluate and maintain our IT systems and services to ensure they meet the necessary demands and research new tools and services that could benefit company
- Assist with network administration tasks.
- Managing on-site and off-site backup and recovery processes and documentation
- Collaborate with IT and Security Management to educate coworkers about network security and best practices for computer usage.
- Collaborate with IT management, Quality Document Control, and Legal to develop IT Department Policies, Procedures, and SOPs.
- Prepares references for users by writing operating instructions.
- Maintains historical records by documenting system changes and revisions.
- Maintains client confidence and protects operations by keeping information confidential.
- Maintains and demonstrates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and sharing such knowledge and skills with team members.
REQUIREMENTS
Experience and Education
- Bachelor’s degree in computer science, mathematics, or engineering
or equivalent work-related experiences - Minimum of five years of experience in IT, Systems or Network administration
- Experience working with following environments: Microsoft Windows 11 & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking hardware, both physical and wireless. Administration of VMware vCenter/vSphere.
- Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
- Ability to resolve issues quickly using prompt and confident decision-making processes
- Self-motivated, able to work in varying working conditions, individually as well as part of a team
- Possesses an interest in continuous improvement
- Ability to manage Active Directory, on-prem and Azure
- High level of proficiency in networking knowledge
- Able to efficiently present technical information to various audiences and parts of the organization
- Able to communicate well (verbal and written) at all level of organization
- High level of proficiency in resolving issues with Operating Systems
- Able to leverage date to report information out to the organization
- Able to build client relationships across the organization
- Skilled at documenting processes for business-related use.
Technical Skills:
- Thorough knowledge of Microsoft Windows & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking. VMware VCSA and ESXi administration.
- Working knowledge of scripting languages (Powershell, Bash, Java, etc.)
- This position is based in Rocky Mount VA. Office hours are Monday through Friday, 8:30 – 5:00 pm. This is an onsite role. Remote candidates will not be considered for this role.
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Traditional Medicinals, Inc. and its subsidiaries are proud equal-opportunity employers. We wholeheartedly embrace authenticity, diversity, and people's differences. We acknowledge, celebrate, and support individuality to the great advantage of our consumers, our stakeholders, our products, and the planet. We are committed to building an inclusive workplace for all our people.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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The Company
What We Do
Welcome to Traditional Medicinals. A wellness company where a history of proven plant knowledge meets modern herbal science. Where flavor meets efficacy. Where human nature meets Mother Nature to help you be the best version of you. Discover wellness with no strings attached—well, maybe one string. We are an independent botanical herbal wellness company that embraces sustainability, ingredient purity, and social and environmental activism. A Certified B Corporation and California Certified Green Business, we’re the leading seller of wellness tea in the US
