Senior IT Specialist

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.

• Design, build, and maintain automated onboarding, role-change, and offboarding workflows from the ground up, so that a new hire's accounts, groups, licenses, devices, and application access (Google Workspace, Salesforce, and other tools) are provisioned correctly and on time, with minimal manual intervention and a clear audit trail.
• Enable teams for self-service by building and maintaining tools, request workflows, and documentation that let employees resolve common needs on their own (e.g. access requests, group membership, software requests, password and MFA resets), reducing ticket volume and time to resolution.
• Measure and iterate on automation and self-service systems, tracking adoption, onboarding time, ticket deflection, and error rates, and using feedback from users and stakeholders to improve them.
• Administer Google Workspace (Gmail, Calendar, Drive, Meet, Groups, shared drives), including organizational units, security policies, sharing controls, and license management, in line with company security and compliance requirements.
• Provide day-to-day Salesforce user administration, including account provisioning, profiles and permission sets, role hierarchies, and basic configuration support, partnering with Sales and Operations on larger changes.
• Coordinate execution of IT procedures for employee onboarding, role changes, and departures, ensuring access is granted and revoked promptly and accurately, and fold manual steps into automation wherever possible.
• Troubleshoot complex device, network, system, and application issues, proactively resolving disruptions to ensure optimal productivity.
• Manage endpoint compliance through our MDM platform, and keep SSO and identity integrations healthy across SaaS applications.
• Collaborate with stakeholders across teams to identify technical needs and implement improvements for a streamlined and efficient IT environment.
• Document and implement IT standards, policies, and procedures, including runbooks for the automated systems you build, to maintain best practices and promote knowledge-sharing across teams.