The Service Challenge: Engineering Zopa’s Digital Workplace
As a Senior IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Azure, Entra ID, Zoom, Jamf, Jira, and Confluence — with a focus on automation, scalability, operational resilience, and service reliability. You’ll work closely with InfoSec, Networking, Platform Engineering, and Engineering teams to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement.
This role is expected to operate as a senior technical contributor within IT Services, capable of leading technical delivery and maintaining operational continuity across critical services.
Your Impact:
- Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
- Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
- Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities.
- Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects.
- Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
- Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation.
- Influence technical standards, operational practices, and implementation approaches across IT Services.
- Deliver clear, concise documentation for both technical and non-technical audiences.
Your toolkit:
- Solid experience in IT services, systems engineering, or workplace technology roles within complex enterprise environments.
- Strong operational experience across Microsoft 365, Azure, Entra ID, Linux, and enterprise workplace technologies.
- Hands-on administration experience with Jira Software and Confluence, including workflows, permissions, automation, integrations, and governance.
- Strong experience with enterprise identity platforms such as Microsoft Entra ID or Okta, including SSO, RBAC, lifecycle management, and conditional access.
- Experience automating operational tasks using PowerShell, Python, or similar scripting tools.
- Strong understanding of endpoint management, security hardening, identity architecture, and access governance.
- Comfortable troubleshooting complex authentication, infrastructure, endpoint, and Linux-based service issues.
- Experience collaborating across technical teams such as InfoSec, Networking, Platform Engineering, and Engineering.
- Excellent troubleshooting, analytical, communication, and technical decision-making skills.
- Strong focus on automation, operational scalability, and continuous service improvement.
You don’t need to know everything — but here’s what would help:
Bonus points if you have:
- Experience delivering IT transformation or automation projects.
- Familiarity with zero-trust security principles and architecture.
- Exposure to monitoring tools or endpoint analytics solutions.
- Microsoft Azure / Entra, Atlassian, or identity-related certifications.
- Experience configuring virtual desktops, such as AWS Workspaces or Citrix.
Why you'll love it here:
- Work in a modern tech environment with autonomy and real impact.
- Collaborate with experts across Zopa’s Technology division.
- Play a key role in shaping the future of our digital workplace.
- Join a culture that encourages innovation and continuous learning.
- Be part of a team focused on automation, scalability, and operational excellence.
How we measure success:
- Successful delivery of engineering and automation projects.
- High service reliability, efficiency, and user satisfaction.
- Positive collaboration with cross-functional teams.
- Proactive contribution to strategic and operational improvements.
Skills Required
- Solid experience in IT services, systems engineering, or workplace technology roles
- Strong operational experience across Microsoft 365, Azure, Entra ID, Linux
- Hands-on administration experience with Jira Software and Confluence
- Strong experience with identity platforms like Microsoft Entra ID or Okta
- Experience automating operational tasks using PowerShell, Python, or similar
- Strong understanding of endpoint management and security hardening
- Experience collaborating across technical teams like InfoSec and Engineering
- Excellent troubleshooting, analytical, communication, and decision-making skills
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
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