Senior IT Security & SaaS Operations Engineer

Responsibilities:

• Primary Focus – IT Security Operations & SaaS Optimization (60%)
• Develop, implement, and continuously improve IT security operations, with a strong focus on SaaS application security, event monitoring, and log analysis.
• Design, build, and maintain security automations to efficiently detect and remediate threats, reducing time spent on false positives and repetitive manual reviews.
• Optimize security configurations, workflows, and policies across our cloud applications and endpoints (MacOS, Windows), balancing security with usability.
• Provide actionable recommendations and creative workarounds when budget or tooling limitations exist, ensuring ongoing risk reduction.
• Lead or participate in security incident response, investigations, and post-incident reviews; coordinate vulnerability management and remediation.
• Partner with IT leadership and business stakeholders to align security improvements with company goals.


• Onboarding & IT Support (25%):
• Deliver exceptional onboarding experiences for new employees, ensuring timely and secure access to systems and SaaS platforms.
• Respond to general IT support requests, troubleshooting user access, application, and endpoint issues, and escalating as necessary.
• Serve as a knowledgeable resource for SaaS, identity, and endpoint management questions, including Google Workspace, Okta, MS365, Jamf, and InTune.


• Ad-Hoc and Cross-Functional IT Support (15%)
• Provide support for urgent or special projects, such as new system integrations, IT audits, compliance initiatives, and cross-functional IT-business partnership needs.
• Represent IT in meetings with other departments, helping to translate business requirements into technical solutions.
• Contribute to documentation, policy updates, and knowledge sharing to raise security awareness and technical maturity across the organization.

Required Qualifications:

• 3+ years of hands-on experience in IT security operations, SaaS application management, or similar technical support roles.
• Demonstrated experience building or optimizing security automations and log/event monitoring (e.g., SIEM, custom scripting, or similar tools).
• 3+ years of experience with MDM tools (preferably Jamf and Intune), including both support and security optimization.
• Practical knowledge of Google Workspace, Okta, MS365 user lifecycle management and SaaS security controls.
• Experience supporting endpoint security (e.g., CarbonBlack or similar), as well as identity & access management (IAM) and single sign-on (SSO) technologies.
• IT Security certification(s) required (e.g., Security+, SSCP, CISSP, or equivalent).
• Strong understanding of cloud security principles, network security, and modern best practices for securing SaaS environments.
• Experience conducting security audits, vulnerability assessments, and incident investigations in regulated environments (SOC2 preferred).
• Effective troubleshooting, problem-solving, and communication skills; able to explain complex technical concepts to non-technical users.
• Ability to work independently, prioritize effectively, and drive continuous improvement—even when resources or budgets are constrained.
• Familiarity with automation tools or scripting (Windows and Mac), flowcharts & diagramming.
• Tolerance for repetitive/manual tasks, with a drive to automate and optimize processes.

Desired Qualifications:

• Experience in a global, multi-time-zone company.
• Experience with Atlassian Jira Service Desk, Confluence, and modern ticketing platforms.
• Hands-on experience supporting MacOS and Windows endpoints, including zero-touch deployment.
• Exposure to cloud migrations, system integrations, or business process automation projects.
• Strong interpersonal skills; comfortable representing IT to business partners and external vendors.

What we offer:

• Employment contract (88 541 - 98 958 MXN $ gross/monthly)
• Working with the newest technologies such as Cloud Computing (GCP)
• Challenges at work that are difficult to find anywhere else!
• Solving important problems in a scale
• Joining a company that is growing and scaling
• Flexible working hours & remote work option