The IT Quality Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
- Performs functional, automation and regression testing and all Initiatives related to User Acceptance Testing (UAT) process and product rollout into production. The specialists will also work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
- Responsibility:
- Conducts a broad range of complex process monitoring, product evaluation and audit assignments.
- Follows industry quality trends; applies to current environment as appropriate. Interacts with various levels of management; communicates technology level process changes.
- Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle.
- Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks; ensures annual organizational reviews of standards and procedures are conducted.
- Documents findings and performs root cause analyses. Recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.
- Ensures all corrective actions are assigned, documented and completed.
- Verifies traceability in project work products.
- Gathers, maintains and reports on quality metrics.
- Acts as advisor and mentor for junior members of the team.
- Analyze requirements and Execute tests, document testing requirements and processes for all applications to ensure QA policies and standards are met.
- Performs other duties and functions as assigned.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Recommended Qualifications:
- 6-10 years experience in an IT Quality role. Ability to work independently or within groups on projects assigned
- Requires in-depth knowledge, understanding and analytical thought. Exhibits comprehensive knowledge of several areas within IT Quality and has a good understanding of the industry.
- Strong understanding of testing processes. In depth understanding of the Systems Development Lifecycle and solid experience in several phases of systems development, preferably in testing program management. Must demonstrate confidence in their abilities
Education:
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group: Technology------------------------------------------------------
Job Family:Technology Quality------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Skills Required
- 6-10 years of experience in an IT Quality role
- Ability to work independently or within project teams
- In-depth knowledge and analytical understanding of IT Quality
- Comprehensive knowledge of multiple IT Quality areas and understanding of the industry
- Strong understanding of testing processes
- In-depth understanding of the Systems Development Life Cycle
- Experience in several systems development phases, preferably testing program management
- Bachelor's or university degree
- Master's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
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