Senior IT Project Manager

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview

The Senior IT Project Manager is responsible for delivering a portfolio of business and technology projects that support the organisation’s strategic priorities. The role ensures projects are delivered to agreed scope, budget, quality, and timelines, while maintaining alignment with business objectives, governance standards, and prioritisation processes. 

Operating in a fast-paced and evolving environment, the Senior IT Project Manager must be comfortable managing uncertainty, ambiguity, and change, adapting delivery approaches as decisions evolve and priorities shift.

What you'll do:

Project Delivery & Ownership

• Own the end-to-end delivery of a portfolio of IT and business change projects.

• Define and maintain clear project scope, plans, milestones, and success measures.

• Ensure projects are delivered to agreed scope, quality, budget, and timelines.

• Maintain clear accountability for outcomes across all contributing teams.

Cross-Functional Collaboration

• Lead delivery across Technology, Product, Commercial, Operations, Finance, Risk, Compliance, Legal, and Security teams.

• Coordinate internal teams and external partners to manage dependencies and sequencing.

• Facilitate effective collaboration and decision-making across diverse stakeholder groups.

Strategic Alignment & Prioritisation

• Ensure projects remain aligned to business strategy and enterprise priorities.

• Operate within established governance and business prioritisation frameworks.

• Identify conflicts between demand, capacity, and delivery constraints.

• Escalate risks, issues, and trade-off decisions to appropriate leadership forums when required.

Governance & Reporting

• Apply delivery governance standards consistently across all projects.

• Provide clear, accurate, and decision-ready reporting on progress, risks, issues, dependencies, and financials.

• Prepare and contribute to steering committees and governance forums.

• Maintain accurate, audit-ready project documentation and artefacts.

Risk, Issue & Dependency Management

• Proactively identify and manage project-level risks and issues.

• Develop and track mitigation and contingency plans.

• Manage cross-team and cross-project dependencies.

• Escalate material risks early, with clear options and recommendations.

Managing Change & Ambiguity

• Adapt project plans in response to changing priorities, business decisions, or external factors.

• Balance speed, quality, and risk in decision-making.

• Maintain delivery momentum in environments of uncertainty and evolving scope.

How you are:

• Proven experience delivering multiple concurrent IT projects in complex organisational environments.

• Strong understanding of technology-enabled business change.

• Experience working within formal governance and prioritisation processes.

• Demonstrated ability to manage ambiguity, complexity, and changing priorities.

• Strong stakeholder management and communication skills.

• Accountable and delivery focused.

• Calm, structured, and credible under pressure.

• Able to influence without direct authority.

• Pragmatic, transparent, and outcome oriented.

• A minimum of 7 years project management experience, exposure in the electronic payment industry highly preferred

• Dynamic, responsible, willing to take initiative and rigorous actions

• Pro-actively report and escalate issues to management as needed

• Excellent communication skills and able to work under pressure and independently

• Excellent analytical skill and technical problem management skill is needed

• Hands on experience in managing multiple projects

• Leader and mentoring skills

• Hybrid work

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.