Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.
If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.
Sr. IT Program Manager
Reports to: VP, Infrastructure and Operations
FLSA Status: Full time
The Company
To be provided by the People Team
The OpportunityThe Senior Program Manager, IT Infrastructure and Operations (I&O) will lead a growing team of IT I&O Project Managers and drive execution of strategic initiatives across the IT I&O portfolio. This role will partner closely with IT I&O Leadership to translate strategic goals into actionable roadmaps and programs, ensuring high-quality delivery and measurable business outcomes. The Senior Program Manager will also align and collaborate with the Enterprise Systems Program Management team to ensure consistent practices, shared standards, and coordinated execution across the broader IT landscape. This position blends hands-on program and project management with strategic planning, people leadership, and the establishment of strong PMO practices within IT Infrastructure.
The ideal candidate is a proactive leader who can manage complex, multi-workstream programs, coach and grow project managers, and build an operational rhythm that drives visibility, accountability, and continuous improvement.
Responsibilities
Program and Portfolio Leadership
- Lead planning, execution, monitoring, controlling, and closing complex IT infrastructure programs.
- Translate IT I&O strategic objectives into program charters, roadmaps, and success metrics.
- Prioritize and manage a portfolio of initiatives, balancing capacity, risk, and dependencies.
- Define program scope, goals, and deliverables that support business and enterprise IT standards.
- Identify and manage inter-project dependencies, critical paths, and resource constraints.
- Maintain integrated program and project plans, including milestones and release schedules.
People Leadership
- Lead and develop IT Infrastructure Project Managers through coaching and performance management.
- Define clear roles, responsibilities, and expectations aligned to I&O priorities.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Participate in talent planning and support team growth as project demand increases.
PMO Standards and Alignment
- Establish and refine PMO standards, templates, and processes for IT Infrastructure, aligned with Enterprise Systems PMO.
- Implement consistent practices for project intake, prioritization, and approval with IT I&O Leadership.
- Drive disciplined status reporting, dashboards, and communication routines for leadership.
- Promote appropriate use of Agile, Kanban, and Waterfall; encourage continuous improvement.
- Support financial governance, including forecasting and tracking of program and project budgets.
Hands-On Delivery
- Directly manage high-priority or complex infrastructure projects and programs.
- Gather and document requirements with stakeholders, ensuring alignment with IT architecture and security.
- Coordinate internal resources, vendors, and third-party partners with clear expectations.
- Lead risk, issue, and change management processes across projects.
- Ensure smooth transition of solutions to operations, including support models and documentation.
Qualifications
- 8–10+ years managing IT projects/programs, including complex multi-workstream initiatives.
- 3+ years people leadership experience managing project managers or similar roles.
- Experience delivering infrastructure initiatives (networks, cloud, data center, end-user, security, etc.).
- Strong knowledge of Agile, Kanban, and Waterfall; PMP, PgMP, PRINCE2, or similar preferred.
- Bachelor’s degree in IT, Computer Engineering, Business, or equivalent experience.
- Proven ability to manage integrated plans, budgets, and resources across concurrent efforts.
- Excellent communication, facilitation, and negotiation skills with senior leadership.
- Strong organizational skills and follow-through across distributed teams.
- Willing to be hands-on and “roll up sleeves” to resolve issues and clarify requirements.
- Collaborative, team-oriented, and service-minded.
Preferred Skills
- Strong communication skills and experience in organizational change management and technology adoption.
- Strong analytical and reporting capabilities, with a focus on customer satisfaction and service performance metrics.
- Ability to lead through ambiguity, drive transformation, and foster a culture of innovation.
- Able to build strong relationships with employees and partners through clear, respectful communication and active listening. Demonstrates integrity, reliability, and openness to feedback for continual improvement.
Additional Information
This position requires travel to Meriton locations and customer sites across the U.S. Meriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
Top Skills
What We Do
Meriton has deep experience and a strong track record of success in the commercial HVAC industry. Our team makes long-term investments in top-tier, independent companies and brings them together to maximize our collective potential.
Our portfolio has a footprint spread across 13 U.S. states between ten businesses: Air Equipment Company, CFM Company, Custom Mechanical Solutions, Engineered Equipment, Inc., HVAC RNTL, Integrated Cooling Solutions, Mechanical Products Nevada, Mechanical Products Southwest, Texas AirSystems and Vicon Equipment. For more information about our portfolio, visit our website.
We are the leading network of exclusive manufacturers’ representatives in commercial and industrial HVAC equipment. Our business is driven by trusted relationships with manufacturer partners, building owners, contractors, engineers, and architects.
At Meriton, our name embodies our team spirit and collaborative approach.
It’s a combination of the words “merit” and “peloton”.
Our company's legacy is rooted in the idea of 'merit' representing the hard work we put in to earn every win. Peloton, refers to cyclists who ride closely together to save energy and reduce wind resistance to help each other perform better in a race.
That’s what we do here. Ride as a team. Reduce headwinds.
Help each other grow, build and win.
At Meriton we're Accelerating Excellence every day.
