WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
Who We Are
We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.
About The Team
We seek technical individual to join our IT team. The Information Technology team supports IT services for the employee base. As an IT Operations Tech, you’re responsible for supervising our business users, building relationships with internal teams, maintaining IT Service availability, and participating in projects to improve IT Services.This role is expected to be in office 5 days per week and will report into our Director of IT.
Location: Culver City, CA
About You:
The ideal candidate has a strong technical background and a track record of managing systems and communicating effectively with leadership, teams, and the users they support. You have a history of keeping the systems functioning while improving the layout, function, and structure of the work you support. Your work has a history of enabling strategic decisions and scalability.
Technology
- Bachelors in Technical field or equivalent work experience
- 5+ years of experience in System Administration experience
- Experience with installing, configuring, and troubleshooting Apple and Windows computers
- Experience with a hosted or SaaS infrastructure and its configuration and maintenance
- Admin experience with Google Workspace
- Admin experience in at least two of the following services: Okta, JAMF, InTune, Atlassian Jira/Confluence, Slack, SnipeIT, or Zoom
- Experience with issue-tracking software
People
- Strong written and spoken English proficiency.
- Strong user-support experience demonstrating patience and communicating effectively with non-technical and technical users.
- Proficiency in communicating in person and over Slack or other live meeting technologies.
- Experience with writing technical documentation and experience giving talks on technical topics.
Process
- Experience with Incident Management processes, including triaging, prioritizing, troubleshooting, and resolving issues efficiently.
- Experience with inventory management processes, including procurement, preparation, distribution, tracking, and recovery.
- Sensitivity toward handling and exposure of personal data and intellectual property
Pluses
The ideal candidate has 2-3 of the items below in addition to the above:
- You have worked with PCI-compliant systems
- You have technical certifications in the domain of System Administration.
- You have experience with AWS environments.
- You have network infrastructure operational experience with routers, switches, firewalls, WiFi, and VPN.
- You are familiar with scripting languages (i.e., GAM, Python, etc.)
A Day in the Life
- Contributing to the improvement of IT Operations Projects at a ratio
- Triaging support requests by users of existing IT services
- Configuring and maintaining computers, servers, and cloud environments
- Meeting with non-technical and technical staff to troubleshoot and resolve IT service issues
- Configuring and fine-tuning IT Services and processes
- Maintaining automation scripts
- Modifying user groups
- Maintaining secure permissions across all IT Services
- Interacting with users across multiple time zones including Japan, USA, Latin America, France, Germany, Moldova
Why you will love working at Crunchyroll
Not only will you get to work with fun, passionate and inspired colleagues, you will also...
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Enjoy flexible PTO and time off policies allowing you to take the time you need to be your whole self.
- Appreciate the generous medical, dental, vision, STD, LTD, and life insurance options for you and your family.
- Take advantage of our health saving account HSA program plus health care and dependent care FSA programs.
- Love that we offer an employer match on our 401(k) plan.
- Receive employer paid commuter benefit (for eligible employees)
- Appreciate the generous support program for new parents
- Obtain pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Onsite
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
Pay Transparency - Culver City, CA
$82,368—$102,960 USD
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
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Service. We serve our community with humility, enabling joy and belonging for others.
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Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Top Skills
What the Team is Saying
What We Do
Crunchyroll is the world’s largest destination for anime and manga focused on creating 360° experiences — from video to merchandise, events, and gaming — for fans to connect through the content they love.
Why Work With Us
The quality of our company is a direct result of the quality of our people, so we take the process and art of hiring very seriously. Every position we recruit against is an opportunity for us to enhance and directly impact our culture and climate, and it is a reflection of the values we uphold.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Two in-person days per week. Tuesdays and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if the please.
