Aledade is the largest network of independent primary care.
The Role
The Senior IT Operations Engineer II ensures stable IT infrastructure by maintaining cloud systems, automating processes, overseeing security, and designing disaster recovery strategies.
Summary Generated by Built In
As a Senior IT Operations Engineer II, you will ensure that the organization’s IT infrastructure and systems remain reliable, secure, and performing at peak efficiency. This role sits at the intersection of traditional systems administration and modern DevOps, focusing on maintaining uptime, automating manual processes, and supporting the scalability of digital services while upholding rigorous compliance standards.
As a Senior IT Operations Engineer II, you are responsible for the health and stability of our production environments. You will be a key driver in defining, documenting, and implementing Standard Operating Procedures (SOPs) across all critical IT systems. Beyond reactive troubleshooting, you will proactively design resilient systems that prevent issues before they occur, championing a culture of continuous improvement through automation and the mentorship of junior engineers.
As a strategic partner to Product, Engineering, and Security teams, you will define and implement standard operating procedures for monitoring, disaster recovery, and change management, ensuring all systems remain robust, scalable, and fully audit-ready (ITGC, SOX, SOC II Type II, NIST, etc.).
Primary Duties
- Hybrid Infrastructure & Identity Development: Develop and deploy high-availability cloud computing architectures, spearheading critical initiatives including on premise AD to Microsoft Entra migration, modernizing complex cloud network engineering.
- Automation & Modernization: Drive operational efficiency by replacing manual intervention, leveraging advanced scripting (PowerShell, Python) to build scalable, self-healing production environments. Develop, Modernize and manage the current VDI / Computing infrastructure in Azure.
- System Reliability & Incident Governance: Lead the health of global systems through advanced observability (Datadog, Wiz, Sumo Logic), serving as the main contact for incident response, root-cause analysis (RCA), and the evolution of proactive monitoring frameworks.
- Security, Compliance & Audit Readiness: Safeguard organizational assets by governing firewalls, automated patching, and security monitoring to ensure audit-readiness for ITGC, SOX, and SOC II Type II standards.
- Resilience & Technical Standardization: Develop and validate robust Disaster Recovery (DR) and business continuity strategies to guarantee zero-downtime operations, supported by a comprehensive library of technical documentation and Standard Operating Procedures (SOPs).
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 6+ years of experience in IT operations or similar roles with demonstrated expertise in system administration and cloud network management.
- Strong analytical and problem-solving skills, with a focus on user satisfaction and system efficiency.
Preferred KSA’s
- Strong proficiency in managing IT infrastructure and services, including security, network, and systems administration.
- Experience with IT compliance frameworks and security protocols.
- Excellent communication and interpersonal skills to effectively support and collaborate with various departments.
- Experience leading complex projects, proactively identifying infrastructure gaps and driving solutions.
Physical Requirements
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- Availability for on-call duties 24x7 as necessary.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
Top Skills
Azure
Datadog
Microsoft Entra
Powershell
Python
Sumo Logic
Wiz
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The Company
What We Do
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care. Aledade’s data, personal coaching, user-friendly workflows, health care policy expertise, strong payer relationships and integrated care solutions enable primary care organizations to succeed financially by keeping people healthy. Together with more than 1,900 practices and community health centers in 45 states and the District of Columbia, Aledade manages accountable care organizations that share in the risk and reward across more than 200 value-based contracts representing more than 2.5 million patient lives. To learn more, visit www.aledade.com or follow on X (Twitter), Facebook or LinkedIn.
Why Work With Us
At Aledade, we’re all about doing good for patients, practices and society - which is why we’re so passionate about value-based care and the work we do every day. Because we’re working to benefit all of society, we believe the best way to do so is to utilize all of our team members and their unique experiences, interests, backgrounds and beliefs.
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