Senior IT Manager

At DATAMARK, Inc., you’ll join a forward-thinking organization where technology drives success. Our culture fosters collaboration, continuous improvement, and strategic innovation. As a Senior IT Manager, you’ll lead critical initiatives, guide talented teams, and shape solutions that make a measurable impact. We offer competitive benefits and prioritize your growth and well-being, both professionally and personally. Step into a role where your expertise truly influences the future.

The Senior IT Manager leverages technical expertise and strategic leadership to optimize IT operations and align them with organizational goals. This role sets standards, manages system upgrades and patching, and plans capacity to ensure secure, efficient workflows. With deep knowledge of systems, networks, and security, this individual oversees multiple sites, guides IT teams, and drives consistency across global operations.

Primary Responsibilities:

Team Management:

• Collaborate with the IT Director to mentor IT Managers and team leads, promoting leadership development, accountability, and succession planning.

• Lead and manage a team of IT professionals, including training and performance evaluation.

• Delegate tasks and projects effectively, ensuring timely completion and high-quality deliverables.

• Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing.

• Promote a culture of continuous improvement and operational excellence across all IT teams through mentorship and structured feedback loops.

Technology Strategy and Planning:

• Participates in the development of DATAMARK's IT strategy aligned with overall business goals and other DATAMARK IT organizations. Maintain and communicate the strategy via the IT technology roadmap document.

• Identify, recommend, and communicate technical solutions and improvements to enhance operational efficiency and effectiveness.

IT Infrastructure Management:

• Oversee the implementation, and maintenance of the organization's IT infrastructure, including user devices, email systems, applications, tools, hardware, software, networks, and servers.

• Manage relationships with external vendors and service providers to ensure the effective delivery of IT services.

Information Security and Data Protection:

• Coordinate with the Security department to implement IT security policies, procedures, and best practices to safeguard DATAMARK's data and systems.

• Maintain and monitor backup systems; ensure all DATAMARK and client systems and data backups; ensure proper backup frequency, retention, and offsite storage.

IT Support and Troubleshooting:

• Provide technical guidance and support to end-users, promptly address and resolve IT-related issues and ensure the team documents incident details in DATAMARK's ITSM tool.

• Implement and maintain IT incident management, change management, problem management, and asset management processes that align with ITIL best practices.

• Ensure effective management and maintenance of IT asset inventories.

• Execute, and monitor IT projects to ensure delivery within scope, budget, and timeline.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of IT systems, processes, and procedures.

• Prepare regular reports and presentations on IT operations, projects, and key performance indicators (KPIs) for management review.

Minimum Qualifications:

 Education Requirements:

• Bachelor's degree in computer science preferred; equivalent work experience may be considered

Field Experience:

• At least 10 years of experience in the IT field

Position Experience:

• At least 5 years of experience in an IT Management position, leadership experience in a 24x7 department supporting physical IT Infrastructure (computer, network, storage)

• Experience managing IT technical staff

• Experience managing IT projects

• Strong problem-solving skills are required.

• Strong communication skills are required.

• Experience working with stakeholders to communicate issues while balancing business expectations.

• Experience working with network architecture and client server technology; system procedures, and system performance monitoring

• Expertise with implementing, configuring, and testing solutions

• Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4)

• Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred

What We Offer:

• Comprehensive Health Care: Medical, dental, and vision plans.
• Retirement Savings: Secure your future with our 401k and IRA retirement plans
• Life Insurance: Basic, voluntary, and AD&D coverage
• Paid Time Off: paid time off, paid volunteer time, and public holidays
• Disability Coverage: Short-term and long-term disability
• Professional Growth: Training and development to advance your career
• Wellness Resources: Support for your overall well-being
• Salary: $130,000 annually