The Role
Lead IT operations, ensuring high-quality technical support, managing IT projects, and aligning initiatives with organizational goals while monitoring performance metrics.
Summary Generated by Built In
Join a Global Team Making a Lasting Impact with Lumivero
Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.
About the Team
Our Technology team ensures employees have the tools and support needed to work efficiently and securely. Beyond maintaining systems and software, the team provides first-line technical support to a distributed workforce, addressing hardware, software, networking, and collaboration needs. The team is committed to delivering high-quality service, improving productivity, and continuously enhancing IT operations.
About the Role
We are seeking a Senior IT Manager to lead IT operations with a focus on delivering excellent technical support and managing strategic IT projects. This role requires a balance of operational leadership and long-term planning, with responsibility for managing IT resources, monitoring performance, and aligning IT initiatives with organizational priorities.
Key Responsibilities
- Lead IT support operations, ensuring timely, proactive, and high-quality assistance for all employees.
- Oversee and implement IT projects, including system rollouts, upgrades, and process improvements.
- Manage IT integration efforts during organizational changes, such as mergers or departmental consolidations.
- Define, track, and report on IT performance metrics to assess service quality, efficiency, and user satisfaction.
- Collaborate with business leaders to ensure IT initiatives support overall organizational strategy.
Required Skills and Experience
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Proven experience managing IT teams, including technical support functions.
- Strong understanding of IT infrastructure, cloud-based tools, security best practices, and collaboration platforms.
- Leadership and team development skills, with experience mentoring IT staff.
- Data-driven mindset with experience defining and reporting performance metrics.
- Effective communication skills, able to explain technical topics to non-technical stakeholders.
Preferred Skills and Experience
- Experience managing IT projects using Agile or hybrid methodologies.
- Familiarity with IT service management tools and KPIs.
- Vendor management and contract negotiation experience.
- History of improving IT processes and operational efficiency.
- Professional certifications such as ITIL, PMP, or equivalent.
Benefits
- Annual base salary is up to 60,000 USD depending on qualifications.
- An annual performance-based bonus to recognize personal excellence.
- Annual tech stipend to get what you need to do your best work.
- Flexible, remote first work environment and a diverse, global team.
- Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights – Join Our Team!
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster!
Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve.
Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Lumivero is an E-Verify Employer. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.
Top Skills
Cloud-Based Tools
Information Technology
It Infrastructure
It Service Management Tools
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The Company
What We Do
Turn data complexity into clarity with Lumivero – a leading provider of research and decision software built to help organizations simplify complex data, uncover meaningful insights, and drive confident decision-making.
Whether you're in academia or enterprise business, our powerful combination of data analysis tools, AI-driven workflows, and expert-developed scientific methodologies gives you the clarity you need to discover innovations and make mission-critical decisions.
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