Senior IT Infrastructure Systems & Network Support Analyst

This is a remote position.

• Resolve complex system and network issues, serving as a Level 3 and Level 4 escalation point.
  
• Lead and coordinate major incident recoveries, organizing and guiding other analysts as required.
  
• Perform and lead root cause analysis (RCA) activities to resolve critical system issues and prevent recurrence.
  
• Plan, coordinate, and execute the upgrade and maintenance of approximately 145 servers, including:
  

• Windows Server upgrades to versions 2022–2025
  
• Administration and support of Linux servers
  

• Lead and plan system and network implementations, replacements, and reconfigurations.
  
• Develop and execute testing plans to ensure quality, stability, and successful implementations.
  
• Create technical documentation and presentations and obtain IT management approval for significant system changes.
  
• Participate in the design and evolution of enterprise architecture, including hybrid environments.
  
• Provide technical consultation to project teams, business partners, and developers.
  
• Oversee the enterprise mix of vendor services, recommend strategic changes, and act as a key contact for vendor support strategy.
  
• Administer and support Microsoft Azure Infrastructure as a Service (IaaS) environment.
  
• Ensure compliance with internal policies, procedures, security standards, and segregation of duties.
  
• Follow specific guidelines and requirements when supporting Government Business Division environments, including sensitive data handling.
  

• Server Administration (Windows Server and Linux environments)
  
• Operating System Upgrades and Patching (Windows Server 2022–2025)
  
• Virtualization Platforms (VMWare vSphere)
  
• Cloud Infrastructure (Microsoft Azure – IaaS)
  
• Enterprise Network and Systems Support
  
• Database Support (SQL Server)
  
• Disaster Recovery and Business Continuity
  
• Middleware and Collaboration Technologies
  
• Hardware and Software Enterprise Support
  

• Demonstrated experience supporting mission‑critical systems in large‑scale or highly regulated environments.
  
• Experience acting as Level 3 / Level 4 support, including ownership of complex incidents, escalations, and root cause analysis.
  
• Experience working with technology vendors, support contracts, and escalation management.
  
• Preferred experience leading or supporting large‑scale server upgrade initiatives (100+ servers).
  
• Ability and willingness to work Monday to Friday, 1:00 PM – 10:00 PM, with occasional weekend work.
  
• Ability to work in a virtual/remote environment, with flexibility to attend onsite activities as required.
  

• Advanced administration of Windows Server, including upgrades to 2022–2025.
  
• Administration and support of Linux servers (RedHat and Ubuntu).
  
• Virtualization experience with VMWare vSphere.
  
• Microsoft Azure IaaS administration and support.
  
• SQL Server administration and support.
  
• Enterprise systems and network architecture knowledge.
  
• Critical incident management and recovery processes.
  
• Vendor management and coordination.
  
• Preferred: multiple technical certifications and experience across diverse technical and business domains.
  

• Strong analytical and problem solving skills for complex technical environments.
  
• Proven technical leadership during high impact incidents.
  
• Effective communication skills with both technical and non technical stakeholders.
  
• Ability to work under pressure and manage multiple priorities.
  
• Strong attention to detail and commitment to quality.
  
• Collaborative mindset with cross functional teams and external vendors.
  
• High level of professionalism, confidentiality, and accountability.
  
• Adaptability to regulated and high compliance environments.