Primary Function Serves as the primary liaison between MTS and the customer in order to capture agreed-upon business objectives and processes, communicating these processes and their implications to technical and non-technical contributors to ensure that technology accurately meets business users' goals All positions in this job family participate, to some degree, in the following activities: Facilitate process to gather/establish high level business requirements Lead and facilitate business partners and service providers conversations regarding priorities, hardware/software selection, vendor selection Develop and manage Project Pipeline Portfolio and 5 year Capital IT Project Portfolio Assist with development of annual and 5 year capital IT budgets Prepare Project Concept Proposals, Business Cases, and related Project Initiation documents Project initiation, high level requirements Identify and document business strategies, objectives and drivers Calculate/estimate costs/benefits of alternative actions or solutions to establish their ROI Interfaces independently with all functional and business areas affected by the project or support work for MTS's customers Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisitionPosition Details:
Qualifications
Education: Bachelor's degree in related field, specialized training, or equivalent work experience
Additional Requirements: General knowledge of business partners functions General understanding of conflict management and problem solving Skilled in Project Management, has ability to small projects Good communication skills, both verbal and written Experience with business writing Ability to prioritize competing interests
Experience: Five (5) years of relevant technical or business work experience
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Skills Required
- Bachelor's degree in a related field, specialized training, or equivalent work experience
- Five years of relevant technical or business work experience
- General knowledge of business partner functions
- General understanding of conflict management and problem solving
- Project management skills and ability to manage small projects
- Strong verbal and written communication skills
- Business writing experience
- Ability to prioritize competing interests
Mercy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.
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Healthcare Strength — Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
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Retirement Support — Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
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Leave & Time Off Breadth — A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.
Mercy Insights
What We Do
Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.
