Senior IT Associate

What you will be expected to do:

• Maintain and troubleshoot network systems, servers, and data storage solutions.
• Maintain network security and data integrity.
• Monitor system performance and implement improvements where needed.
• User Assistance:
• Provide technical assistance to staff across Ethiopia, addressing hardware and software issues.
• Resolve technical problems within required timelines and maintain service quality.
• Record service tickets and document solutions.

• Develop and deliver IT training programs for employees.
• Create training materials and user documentation.
• Provide ongoing guidance to users on IT systems and software.
• Endpoint Management:
• Manage and maintain endpoint devices, including laptops, desktops, and mobile devices.
• Install, configure, and update software applications.
• Carry out hardware repairs and upgrades where required.

• Maintain call center technology, including VoIP systems and related software.
• Troubleshoot technical issues affecting call center operations.
• Monitor system performance and address technical issues affecting service delivery.
• IT Procurement:
• Assist with the procurement of IT hardware, software, and services.
• Manage vendor relationships and participate in contract negotiations.
• Maintain records relating to IT purchases, suppliers, and services.

• Implement and maintain security measures that protect IT systems and data.
• Monitor security threats and take appropriate action when incidents occur.
• Maintain security practices across systems and endpoint devices.
• Operating Systems:
• Provide technical expertise across Windows, Linux, and macOS environments.
• Install, configure, maintain, and troubleshoot operating systems and related applications.

• Work closely with other departments to ensure their IT requirements are addressed.
• Maintain clear communication with team members and relevant stakeholders.
• Coordinate with internal teams when resolving technical issues or implementing IT solutions.
• Emergency IT Assistance:
• Be available outside normal working hours when urgent IT issues require attention.
• Handle critical incidents and help restore affected systems and services.

You might be a strong candidate if you have:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of five years of experience in an IT role.
• Experience with call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.
• Proficiency in Windows, Linux, and macOS.
• Excellent communication skills in both English and Malagasy, written and spoken.
• Ability to manage tasks with limited supervision and maintain consistent service delivery.
• Availability to work outside normal working hours when urgent IT issues arise.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.