City/State
Norfolk, VAWork Shift
First (Days)Overview:
Overview
Sentara Health is seeking a highly analytical and technically skilled Senior IT Analyst to support and enhance critical Health Plan and Case Management systems. This role serves as a key liaison between business stakeholders, Case Management leadership, and technical teams to design, develop, and optimize data solutions that improve operational efficiency and member outcomes.
The Senior IT Analyst will leverage expertise in SQL development, ETL processes, reporting, and application support to deliver scalable business solutions. Responsibilities include analyzing business requirements, creating and maintaining complex SQL code and SSIS packages, supporting application enhancements, automating processes, and ensuring data integrity across systems. The ideal candidate will possess strong Health Plan and Case Management knowledge, experience working with JIVA or similar care management platforms, and the ability to translate business needs into effective technical solutions.
Key Responsibilities- Develop, maintain, and optimize SQL-based solutions to support business operations and reporting needs.
- Design and support ETL processes and SSIS package development for data integration initiatives.
- Analyze business and clinical requirements and recommend technology solutions to improve efficiency and reduce operational costs.
- Collaborate closely with Case Management leadership and business stakeholders to support workflows, case assignment processes, and operational improvements.
- Support software application enhancements, upgrades, testing, and implementation activities.
- Create and execute test plans, document test results, and ensure quality delivery of system changes.
- Troubleshoot application and data-related issues and participate in incident, problem, and change management activities.
- Identify opportunities for automation and process improvements using SQL, Python, and related technologies.
- Coordinate project activities related to system enhancements and application releases.
- Provide production support and serve as a technical resource for end users and cross-functional teams.
- Bachelor's Degree in Information Technology, Computer Science, Healthcare Informatics, Business Analytics, or a related field (Preferred)
- 5+ years of relevant experience with a degree may be accepted in lieu of advanced education requirements
- 7+ years of relevant experience without a degree
- No specific certification or licensure requirements
- Five (5) years of Health Plan IT experience required.
- Extensive experience developing and optimizing complex SQL queries, stored procedures, and database solutions.
- Experience designing, developing, and maintaining ETL processes and SSIS packages.
- Strong understanding of Case Management, Care Management, and Health Plan operations.
- Experience partnering with business leaders to gather requirements, define solutions, and support operational initiatives.
- Experience supporting application enhancements, automation projects, system upgrades, and production support activities.
- Knowledge of JIVA Care Management platform strongly preferred.
- Python programming experience for automation and process improvement strongly preferred.
- Experience with software testing, change management, incident management, and production support.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Skills Required
- Five years of Health Plan IT experience
- Extensive experience developing and optimizing complex SQL queries, stored procedures, and database solutions
- Experience designing, developing, and maintaining ETL processes and SSIS packages
- Strong understanding of Case Management, Care Management, and Health Plan operations
- Experience gathering requirements, defining solutions, and partnering with business leaders
- Experience supporting application enhancements, automation projects, system upgrades, and production support
- Experience with software testing, change management, incident management, and production support
- Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Analytics, or a related field
- Seven years of relevant experience without a degree, or five-plus years with a degree where applicable
- Knowledge of the JIVA Care Management platform
- Python programming experience for automation and process improvement
Sentara Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sentara Healthcare and has not been reviewed or approved by Sentara Healthcare.
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Parental & Family Support — Four weeks of paid parental leave at full base pay and two weeks of job‑protected family caregiver leave support major life and care needs. Emergency back‑up care and reimbursements for infertility, adoption, and surrogacy further bolster family support.
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Retirement Support — A 401(A) plan alongside 403(B)/401(K) employer matching is designed to strengthen long‑term financial security. Company‑paid life insurance with buy‑up options adds additional protection for families.
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Flexible Benefits — Choice of medical plan designs and dental/vision options enables tailoring coverage to individual needs. An annual election between tuition assistance and student‑loan repayment offers flexibility to align with financial or education priorities.
Sentara Healthcare Insights
What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
