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We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
NonthaburiJob Summary
Monitor and support Fibre Mobile Application and AI Smart Home Services (mobile apps, cloud platforms, IoT device management systems)Job Description
Monitor and support Fibre Mobile Application and AI Smart Home Services (mobile apps, cloud platforms, IoT device management systems)
Perform routine system health checks and preventive maintenance to ensure high availability, stability, and performance of Fibre Mobile Application and Smart Home services
Support AI-driven features by tuning model performance, feedback loops, optimize performance of AI models and system response (e.g., automation, voice control, behavior analytics)
Monitor APIs, data flows, third-party service integrations and IoT device connectivity, communication protocols (MQTT, REST API)
Analyze and Troubleshoot customer problems related to app usage or device behavior device integration issues (sensors, gateways, smart devices)
Detect, Resolve system/application issues impacting smart home services and perform root cause analysis (RCA) and implement preventive actions
Support deployment by validate releases through testing before production rollout of new features, patches, and AI model updates,change management processes, maintain documentation
Ensure data quality and integrity to support reliable AI processing, identify opportunities to automate monitoring and incident response, and drive continuous improvement of AI-driven services
Work closely with AI engineers, developers, IoT teams, and cloud engineers and ensure compliance with IT security policies, support vulnerability assessments, patching, and monitor access controls
Recruiter
Kawitas Wastara (กวิทรรศ วัสธรา)Skills Required
- Experience monitoring and supporting mobile applications, cloud platforms, and IoT device management systems
- Knowledge of MQTT and REST API communication protocols and API/data flow monitoring
- Experience tuning AI models, optimizing model/system performance, and maintaining feedback loops for AI features
- Ability to analyze and troubleshoot app and device integration issues (sensors, gateways, smart devices)
- Experience performing system health checks, preventive maintenance, root cause analysis, and implementing preventive actions
- Experience validating releases through testing, change management, and maintaining technical documentation
- Familiarity with data quality practices, automating monitoring/incident response, and continuous improvement for AI services
- Knowledge of IT security practices including vulnerability assessments, patching, and access control monitoring
AIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AIS and has not been reviewed or approved by AIS.
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Healthcare Strength — Health and wellness offerings include annual check-ups, vaccinations, and access to an onsite wellness center with medical and physiotherapy services. Insurance coverage extends to medical, dental, life, and accident protection from the first day of employment.
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Retirement Support — A voluntary provident fund is available alongside participation in the national Social Security system and access to an employee credit cooperative for savings and loans. Statutory protections such as compensation coverage for work-related injury or illness are also highlighted.
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Parental & Family Support — Leave and welfare supports cover compassionate leave and assistance for life events such as marriage, miscarriage, bereavement, and inpatient care. Stated provisions indicate attention to family needs that align with, and in places go beyond, standard local practice.
AIS Insights
What We Do
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology which currently covers 77 provinces through 3 core businesses: mobile phones, high-speed home broadband through AIS Fibre, and Digital Services in 5 aspects of video, the Cloud, digital payments, the Internet of Things (IoT) and services provided jointly with partners. The company is also expanding into AIS eSports and AIS Insurance Service. All of this is to proceed with the vision of becoming a Cognitive Tech-Co, to support a robust digital infrastructure for the country, boost the industrial sector’s competitive potential and upgrade quality of life for all Thais.
