Scopely/Niantic is rapidly growing, and we’re looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructure in Tokyo!
About the IT Team:
The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We keep up with the latest technology and trends to deliver top-notch service to Scopely.
What You’ll Do:
- Work with the global IT/SEC team to deliver on IT projects from concept to production
- Employee onboarding and offboarding
- Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning.
- Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution
- Network infrastructure management, including wireless and VPN management
- Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
- Create and maintain documented processes, procedures, and configurations
- Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth.
- Prioritize tasks based on impact and urgency.
- Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud.
- Management of vendor and supplier relationships
- Support our AV/VC platform (Zoom)
- Scripting experience (e.g. PowerShell, Bash, Python) for automation
- Creating group policies for standardization and security.
- Cloud Identity Provider and SSO management (Okta).
What you will need:
- 7+ years of relevant work experience as an IT technician.
- Bilingual in Japanese and English (Business Level).
- Should have rich experience in MacOS/Windows/SaaS/MDM/Network.
- Familiarity with core business applications such as Jira, Confluence, and Slack
- Familiarity with developer tools such as GitHub, GitLab, and Jenkins
- Familiarity with Apple developer and certificate management
- Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels.
- Should have a good attitude/communication, and end-user handling /coordination Skills.
- Ability to meet deadlines and work well under pressure.
- Ability to logically prioritize tasks and schedule work accordingly.
- Strong motivation to learn new technologies.
- Clear all the assessments as per the schedule.
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact [email protected]. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Scopely Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scopely and has not been reviewed or approved by Scopely.
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Equity Value & Accessibility — Equity, stock options, and an ESPP are emphasized as core parts of total rewards and are credited with boosting overall pay, especially in tech and product roles. Incentive‑style equity units tied to company performance provide additional upside beyond base salary.
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Strong & Reliable Incentives — Multi‑cadence bonuses (annual, quarterly, and in some cases monthly) and structured incentive programs are presented as meaningful components of compensation. These incentives are portrayed as significant contributors to total compensation alongside base pay.
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Healthcare Strength — Medical, dental, vision, and mental‑health coverage are described as solid, with U.S. benefits pages calling out strong health insurance. Health coverage is cited as a standout element of the benefits package.
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What We Do
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences based on both original and licensed IP, including “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “Scrabble® GO,” “WWE Champions," “Yahtzee® With Buddies,” and "Stumble Guys," among others. Scopely creates, publishes and live-operates immersive games that empower a directed-by-consumer™ experience. Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the mobile games industry. Recognized multiple times as one of Fast Company’s "World’s Most Innovative Companies" and Built In's "Best Places to Work," Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years. Scopely has global operations in Bangalore, Barcelona, Boulder, Dublin, London, Los Angeles, Sevilla, Shanghai, Singapore, Seoul, Tel Aviv, Tokyo and more! Scopely is home to many internal game development teams, or Scopely Studios, including: Boundless Entertainment, DIGIT, Genjoy, Hijump, Omnidrone and Parallel, among others, with additional studio partners in seven countries across four continents. For more information, visit scopely.com.
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