Scopely/Niantic is rapidly growing, and we’re looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructure in Tokyo!
About the IT Team:
The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We keep up with the latest technology and trends to deliver top-notch service to Scopely.
What You’ll Do:
- Work with the global IT/SEC team to deliver on IT projects from concept to production
- Employee onboarding and offboarding
- Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning.
- Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution
- Network infrastructure management, including wireless and VPN management
- Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
- Create and maintain documented processes, procedures, and configurations
- Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth.
- Prioritize tasks based on impact and urgency.
- Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud.
- Management of vendor and supplier relationships
- Support our AV/VC platform (Zoom)
- Scripting experience (e.g. PowerShell, Bash, Python) for automation
- Creating group policies for standardization and security.
- Cloud Identity Provider and SSO management (Okta).
What you will need:
- 7+ years of relevant work experience as an IT technician.
- Bilingual in Japanese and English (Business Level).
- Should have rich experience in MacOS/Windows/SaaS/MDM/Network.
- Familiarity with core business applications such as Jira, Confluence, and Slack
- Familiarity with developer tools such as GitHub, GitLab, and Jenkins
- Familiarity with Apple developer and certificate management
- Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels.
- Should have a good attitude/communication, and end-user handling /coordination Skills.
- Ability to meet deadlines and work well under pressure.
- Ability to logically prioritize tasks and schedule work accordingly.
- Strong motivation to learn new technologies.
- Clear all the assessments as per the schedule.
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com
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Top Skills
What We Do
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences based on both original and licensed IP, including “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “Scrabble® GO,” “WWE Champions," “Yahtzee® With Buddies,” and "Stumble Guys," among others.
Scopely creates, publishes and live-operates immersive games that empower a directed-by-consumer™ experience. Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the mobile games industry.
Recognized multiple times as one of Fast Company’s "World’s Most Innovative Companies" and Built In's "Best Places to Work," Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in Bangalore, Barcelona, Boulder, Dublin, London, Los Angeles, Sevilla, Shanghai, Singapore, Seoul, Tel Aviv, Tokyo and more!
Scopely is home to many internal game development teams, or Scopely Studios, including: Boundless Entertainment, DIGIT, Genjoy, Hijump, Omnidrone and Parallel, among others, with additional studio partners in seven countries across four continents.
For more information, visit scopely.com.
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