Senior Issue Lead (Director)

ROLE SUMMARY:
The Senior Issue Lead will be accountable for:

• Quality Events: managing confirmed Major / Critical Quality Event (QE) cases through the investigation process including root cause analysis. The Senior Issue Lead will ensure the investigations are conducted thoroughly, within required timelines and to compliance requirements including ensuring the adequacy of root cause analysis and appropriateness of communication regarding the case. The Senior Issue Management Lead will direct the QE team in proposing appropriate Corrective and Preventative Actions and that completion of all those are evidenced in documentation as required. The Senior Issue Lead will be assigned to and manage Critical and other complex cases and especially those that require presentation to senior leaders as part of the Quality Review Team (QRT)

• Audits and Inspection Coordination: Drive GCP quality in withstanding regulatory scrutiny, operational data and documentation.

Major areas of focus will include:
o Audit coordination for GCP related process and preferred CRO vendor audits
o CAPA management
o Directing Inspection readiness and providing inspection support for GCP sponsor inspection activities
ROLE RESPONSIBILITIES:
Quality Event Investigation
The Senior Issue Lead will ensure that each confirmed case is investigated appropriately including ensuring investigation timelines are met and that appropriate pre-work is done on the case to enable a meaningful investigation with appropriate quality outcomes which includes a case summary which meets defined quality standards and can be used for a regulatory inspection. The Senior Issue Lead will perform quality review and approval of select quality events which have been managed by other investigation leads. He/she will be assigned to process improvement initiatives and special projects as necessary and be expected to drive changes to the business process for case management when the need arises.
Training and Technology
This individual will also be required to mentor and train Issue Leads to ensure the individuals reviewing the submitted issues are qualified to assess and categorize the submitted Quality Events.
Audit and Inspection Coordination
This individual may be assigned additional focus areas in audit coordination or inspection coordination, including inspection responsibilities around:
• Directing asset/study team colleagues within CS&O/Clinical to ensure successful inspection and audit outcomes
• Leading key activities in the inspection control room as required
• Communicating audit and inspection progress and needs to CS&O/Clinical stakeholders
• Serving as the point of contact for Regulatory Quality Assurance related to audit and inspection CAPA management
Quality Compliance Assessment
Plan, lead and report out on Quality and Compliance Assessments related to CS&O processes
Root Cause Analysis
This individual will also be required to apply a root cause methodology and/or due diligence approach to assigned QEs. This individual may lead QE cases from start to finish.
BASIC QUALIFICATIONS:

• BS - 10+ years or equivalent MS/MBA - 9+ years or equivalent
• Minimum of 5 years of pharmaceutical experience with solid experience in data management, operational aspects, GCP Quality, GxPQuality, and/or regulatory
• Regulatory inspection experience • Process and system management experience
• Detailed knowledge of clinical trial processes and relationships required
• Knowledge of GCP requirements and applicable SOPs and regulations
• Project management, administrative, and technical capabilities are required, as well as effective verbal and written communication skills
• Strong background in continuous improvement methodology (i.e., Lean Six Sigma) preferred

ORGANIZATIONAL RELATIONSHIPS:

• Reports to Issue Management Group Lead
• Interacts with cross-functional study teams in the conduct of investigations of confirmed QEs

Other Job Details:

• Last date to apply is December 2, 2024

The annual base salary for this position ranges from $149,200.00 to $248,600.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $134,300.00 to $223,800.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Medical
#LI-PFE