NOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure and above level skill sets in that position.
PURPOSE OF POSITION:
The Senior Investigator provides guidance and direction to employees and Management in the areas of Asset Protection, Safety, Regulatory Compliance, Security and Safety of Team members and guests. The Senior Investigator trains, implements, and ensures compliance to single or multi-location loss prevention programs, policies and programs. Position is also responsible for the security of the company’s employees, clients, and property through sound security practices and procedures. The Senior Investigator is accountable for providing a Secure and Safe environment for our customers, visitors, and employees.
The Senior Investigator assists in building partnerships by helping management and employees understand policy and strategy to ensure consistent and standard execution of Company initiatives.
The goal of this position is to build partnerships and support of the Asset Protection and Safety programs that are appropriately balanced between business objectives and effective human relations. This will help ensure the continued fiscal success of the Company, as well as the satisfaction of its guests and employees.
MINIMUM JOB REQUIREMENTS:
Bachelor’s degree in related field preferred or equivalent work experience/education combined. Two years’ experience in security with multiple locations, asset protection/loss prevention, inventory control, point of sale, and investigative services preferred. Certified by Wicklander-Zulawski in Basic and Advanced interview courses preferred. Three-plus years’ experience with multiple locations, inventory control, and point of sale preferred. Ability to work independently with minimum supervision. Flexible and adaptable in handling Asset Prevention and Safety matters 24 hours a day. Excellent writing skills. PC proficiency in MS Office. Excellent interpersonal and communication skills in order to interact with all levels of management, employees, guests, security agencies, law enforcement and the general public. Extensive knowledge of current laws relating to security and asset protection issues as they affect employer/employees, customers, contractors and others who have contact with or do business with the organization. As a Senior Investigator, you must have a valid CA driver’s license and proof of liability insurance. In addition, ongoing safe driving record with no traffic violations under DMV including SAMBA data source. You are required to notify Risk Management/Asset Protection of any incurred DMV infractions that may impact your ability to drive on company business.
Skills Required
- Bachelor's degree in a related field or equivalent combination of work experience and education
- Two years of experience in security, asset protection or loss prevention, inventory control, point of sale, and investigative services across multiple locations
- Three or more years of experience with multiple locations, inventory control, and point-of-sale operations
- Wicklander-Zulawski Basic and Advanced interview course certification
- Ability to work independently with minimal supervision
- Flexibility and availability to handle asset protection and safety matters 24 hours a day
- Excellent writing skills
- Proficiency with Microsoft Office
- Excellent interpersonal and communication skills
- Extensive knowledge of laws related to security and asset protection
- Valid California driver's license and proof of liability insurance
- Safe driving record with no DMV traffic violations
What We Do
Our Mission: We help people achieve their goals through a journey of personal support, work experience, and career development. Our Vision: We envision a caring and connected community where everyone has access to meaningful career opportunities. We believe the power of work changes lives. We are Orange County’s leading nonprofit provider of education, training, and career services for people with disabilities as well as those with other barriers to independence. We enhance the dignity and quality of life of individuals, families, and communities by eliminating barriers to opportunity and helping them reach their fullest potential through powerful programs and services. Through the revenue generated from donated goods sold in our stores throughout Orange County including shopgoodwill.com, we strengthen our capacity to achieve our mission through this unique social enterprise. In addition to retail operations, diverse revenue streams also include document destruction services, e-waste collections, packaging and assembly services and workforce development.
