WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
The Senior Investigations Analyst at Crunchyroll is dedicated to protecting the users and our platform from threats including: criminal organizations, exploitation, and scams/fraud. We are looking for an experienced, curious, and organized investigator.
You will deep dive into critical incidents, exploits, and abusive accounts using advanced investigative methods. You will work on some of the most challenging, complicated, and high-visibility risks we are facing.
You are experienced in leading investigations and communicating with leadership. You are experienced in analyzing diverse data sources to identify and disrupt threats. You are proficient in data analytics, SQL/Python, and technical investigative techniques.
- Detect and Investigate Threats
- Identify and document gaps in our data, defining requirements for new sources.
- Find threats and undetected abuse using internal data, open-source intelligence, and third-party private intelligence.
- Lead and document comprehensive investigations into fraud, abuse, and critical incidents.
- Analyze large datasets to gather insights and identify trends to support findings.
- Escalation and Communication
- Collaborate to verify and escalate fraud and abuse exploits.
- Communicate with senior leadership and Legal on incidents and investigations.
- Maintain a structured approach to communication, coordination, and reporting for incidents.
- Reporting and Insights
- Create high-quality reports and executive briefings on abuse trends and investigative findings, ensuring clarity, visibility, and action.
- Establish KPIs, dashboards, alerting, and reporting of anomalous activity.
- Prevention and Enforcement
- Collaborate to design and implement detection and enforcement strategies to reduce and detect harm.
Develop policies, procedures, and other documentation relating to investigations.
- Collaborate to design and implement detection and enforcement strategies to reduce and detect harm.
- Research and Continuous Improvement
- Conduct ongoing research into the latest trends, tools, and methodologies to enhance platform abuse monitoring and uphold industry leadership.
You will report to the Director, Trust and Safety.
We are considering applicants for the locations of Los Angeles or Dallas.
About You
We get excited about candidates, like you, because...
- 5+ years of work experience in cyber security, private sector security investigations, and intelligence, government, and intelligence.
- Solid investigation, data science or analytics, and documentation experience.
- Experience with Open-Source Intelligence (OSINT)
- Familiarity with cyber threats, attacks, and organized crime relating to fraud, abuse, and scams.
- Experience working with SQL, Python (Pandas, Spark), R or similar scripting languages.
- Experience querying databases and large-scale data analysis (Datadog, Databricks, AWS).
- Experience collaborating and communicating with partners and leaders.
- BS or equivalent experience in Computer Science, Information Systems, Intelligence Studies, Cybersecurity, or related field.
About the Team
The Trust & Safety team is a newly formed team dedicated to safeguarding Crunchyroll and its users. Our mission is to ensure Crunchyroll remains a trusted and secure platform by detecting and responding to fraud and abuse. Our vision is to set the standard for customer protection and empower all Crunchyroll teams to work together to safeguard our users.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
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Service. We serve our community with humility, enabling joy and belonging for others.
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Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Top Skills
What the Team is Saying
What We Do
Crunchyroll is the world’s largest destination for anime and manga focused on creating 360° experiences — from video to merchandise, events, and gaming — for fans to connect through the content they love.
Why Work With Us
The quality of our company is a direct result of the quality of our people, so we take the process and art of hiring very seriously. Every position we recruit against is an opportunity for us to enhance and directly impact our culture and climate, and it is a reflection of the values we uphold.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Two in-person days per week. Tuesdays and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if the please.
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