As our next Senior Internal Communications Lead (9-month fixed-term contract), you'll own the heartbeat of how Checkatrade talks with its people. You'll act as the strategic bridge between the Executive Leadership Team and the wider business, shaping the stories, channels, and rituals that keep everyone aligned, energised, and pointed toward our north star of Powering Great Work. If you're someone who can make a company feel connected and proud of where it's going, this role was written for you.
Forget long lists, here’s what you’ll actually spend your time on:
Leading and evolving our internal communications strategy, shifting from broadcast messaging to high-value, two-way interactions that genuinely connect people to what we're building.
Partnering with the CEO and senior leadership to shape key messages, helping them communicate with clarity and warmth through change, growth, and the moments that matter most.
Turning business updates into stories people actually care about, helping every employee understand not just what we're doing, but why it matters for trades, homeowners, and our own team.
Owning the comms strategy for high-stakes moments, bringing calm, clarity, and confidence when the landscape shifts.
Keeping the customer at the centre of every story. Making sure our internal comms always connects back to the impact we have on trades and homeowners, so every employee feels the thread between their work and the people we serve.
Championing our AI-Powered value in practice, auditing and optimising our comms ecosystem so we're being smart and data-driven, not just busy.
Creating real space for conversation, using data and feedback to understand what's landing, celebrating the wins, and building the social glue that keeps us connected as we grow.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
A background in communications within a digital, technology, or high-growth environment where things move quickly and the stakes are real.
Exceptional writing skills and a sharp instinct for tone, with the ability to take complex strategy and make it human, clear, and worth reading.
Confidence working with senior leaders on sensitive topics, with the gravitas to give honest strategic counsel, not just execution support.
A genuine curiosity about technology and AI, and a real interest in culture that goes beyond the surface.
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + end of contract bonus
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with Chief Corporate Affairs Officer and Chief People Officer
Final Stage interview with our CEO
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
At the moment, this role isn’t open to visa sponsorship applications.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Skills Required
- Background in communications within a digital, technology, or high-growth environment
- Exceptional writing skills and sharp instinct for tone
- Experience partnering with senior leaders and providing strategic counsel on sensitive topics
- Proven experience developing and executing internal communications strategy focused on engagement and two-way interaction
- Data-driven approach to auditing and optimising communications channels and measuring impact
- Genuine curiosity about technology and AI and a strong interest in organisational culture
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
