Senior Internal Account Manager - SMB

Posted 2 Days Ago
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Basingstoke, Basingstoke and Deane, Hampshire, England, GBR
In-Office
Senior level
Information Technology • Software
The Role
Manages SMB partner accounts and drives growth through outbound prospecting, customer insight, solution selling, quotations, pricing negotiation, pipeline management, and cross-functional collaboration. The role develops tailored solutions, closes deals, maintains CRM accuracy, meets service-level agreements, and builds long-term customer relationships. Candidates need 5+ years of sales experience, strong communication and relationship-building skills, sales process knowledge, organizational ability, and familiarity with Microsoft Office and CRM or order systems.
Summary Generated by Built In


Take the lead in conversations that drive growth for small and medium businesses!

At TD SYNNEX, we’re looking for a proactive Senior Internal Account Manager to energise our SMB segment. You’ll be the trusted voice for our partners, turning insight into opportunity and delivering value through every interaction. This isn’t just about selling — it’s about listening, learning, and taking the lead to create real impact.


We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.


If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.


Why You’ll Love Working Here

Here’s a list of some of our perks but what really sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter.


  • Hybrid working.
  • Private healthcare, matched pension, enhanced parental & family leave.
  • “Moments that matter” paid time off (yes, even for your pet’s birthday).
  • Four Business Resource Groups supporting inclusion and belonging.
  • Clear progression paths and benchmarked salaries.
  • Sustainability - we’re building a greener future.  We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment.
  • A culture that values every voice and celebrates diverse perspectives.
  • These values drive everything we do, they’re not just posters on the wall:

  • Own it
  • Grow and Win
  • Dare to Go
  • Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.


What You’ll Be Doing
  • Maximise call outcomes using multiple sources to gather customer insights.
  • Plan and execute outbound calls to generate new business opportunities.
  • Lead customer conversations focused on relevant solution and product areas.
  • Recommend enhancements by understanding customer requirements.
  • Collaborate with partners and internal teams to deliver tailored solutions and close deals.
  • Manage your pipeline in our CRM, ensuring accurate updates and timely follow-through.
  • Provide quotations, negotiate pricing, and uphold service level agreements.
  • Use customer insights to shape strategic engagement and position TD SYNNEX as a long-term growth partner.
  • Champion TD SYNNEX’s values in every interaction.

What You’ll Bring

We’re not looking for perfection - we’re looking for passion, purpose, and a track record of making things happen.


  • 5+ years of sales experience with a proven track record.
  • Strong understanding of the sales process.
  • Exceptional communication and relationship-building skills, paired with a confident telephone manner and sharp attention to detail.
  • Ability to manage priorities and plan effectively.
  • Familiarity with Microsoft Word, Excel, Outlook, and CRM/order systems.
  • Tech experience helps — but curiosity and adaptability matter more.
  • A growth mindset and eagerness to learn, adapt, and improve.

If you’re excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let’s do great things together.


At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Skills Required

  • 5+ years of sales experience with a proven track record
  • Strong understanding of the sales process
  • Exceptional communication and relationship-building skills
  • Confident telephone manner
  • Strong attention to detail
  • Ability to manage priorities and plan effectively
  • Familiarity with Microsoft Word, Excel, Outlook, and CRM or order systems
  • Technology experience
  • Growth mindset and eagerness to learn, adapt, and improve

TD SYNNEX Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.

  • Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
  • Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
  • Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.

TD SYNNEX Insights

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The Company
HQ: Clearwater, FL
22,000 Employees

What We Do

We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.

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