Ready to be a Titan?
ServiceTitan is looking for a Workday Integration Developer to build and maintain an enterprise-class automation platform.
This platform will power the key processes in Human Resources and Finance.
The Workday Integration Developer is a member of the Integration/Automation team at ServiceTitan. In this role, you will support the cross-functional teams by serving as a technical resource for the Workday HCM, Finance, Tax and Payroll. You will design, develop and maintain inbound and outbound Enterprise Systems integrations. In addition, with your technical expertise, you will collaborate with functional leads and analysts to develop
advanced reports, complementing their efforts and enhancing our overall reporting capabilities.
The ideal candidate will have prior Workday technical experience and prior software programming experience.
What you'll do:
Integrations Development
- Lead the research, design, development, testing, and delivery of new Workday and third-party systems integrations
- Create technical design specs, perform unit & system integration testing, deploy and support of all Workday and third-party system integrations
- Understand the business problems and build efficient solutions using the Workday platform, middleware tools and the related capabilities of source and target systems
- Configure and develop technical integrations using Workday Studio, Workato, Zapier, Workday RaaS Integrations, Enterprise Interface Builder (EIB), Complex Calculated Fields, Web Services, Workday Custom Reports, Web Services, XSLT, and xPath
- Collaborate with stakeholders to assess document requirements, review design, and define functional specifications
- Manage Workday Integration analysis, system configurations, and deployment to production
- Lead integration projects with third-party vendors from discovery, design, development, testing and implementation
Integrations Administration
- Be proactive in understanding inbound and outbound data integrations, monitoring system health, scheduled jobs, alerts and notifications
- Participate in Workday semi-yearly release reviews and testing by identifying impact/enhancement opportunities associated with new release features/functionality. Coordinate integration testing pre-requisites for releases.
- Monitor, track progress, and resolve enterprise system support tickets and collaborate and support functional leads with escalated issues
- Create detailed integration specifications, field mappings, and designs to support the entire integration deployment life-cycle
- Research integration failures, perform root cause analyses, and report back to management and business leaders
- Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes and how it relates to integrations
- Assist functional leads in configuring complex business processes, including building calculated fields and advanced routing rules
- Assume additional responsibilities as required
Technical Leadership and Project Management:
- Maintain current knowledge of Workday products, administration best practices, and agile methodology best practices
- Stay current with Workday releases, updates, new features, evaluating their potential impact on the University’s processes.
- Research new releases and upgrades and collaborate with the Workday team to provide recommendations regarding their use by the organization.
- Be a strong contributor to the product vision and drive team planning
- Serve as the subject matter expert on large collections of Workday integrations
- Work with business stakeholders to determine problem areas and overall impact of projects
- Develop plans to move forward with the overall end-to-end enterprise systems strategy
- Partner with business stakeholders and ITS team members to align on objectives and programs
- Help manage the timelines and deliverables within large, multi-month projects
- Understand data flows and system usage between internal systems and Workday, driving alignment with other system owners
- Be an active participant in enterprise user group meetings and facilitate discussions when needed
Reporting & Audits:
- Serve as a Workday reporting authority, staying current with Workday roadmap to continuously optimize reporting capabilities, leveraging a deep understanding of Workday's current functionalities, design concepts, and integration points
- Translate business requirements into impactful Workday reporting solutions, including the development of discovery boards, reports, dashboards, and insightful analytics
- Produce and review audit reports to assess integration performance and error handling
- Maintain and enhance reporting frameworks to support operational excellence
What you'll bring:
- 5+ years’ Workday Finance, HCM or Student experience, report writing and integrations
- Experience with highly complex integrations preferably between Finance, Payroll, Admissions, Registration, Advancement and Academic Administration using Workday tools
- Good knowledge of Workday HCM, Finance and/or Student module concepts & capabilities
- Strong working knowledge of Workday Studio Development
- Strong working knowledge of Workday EIB, RaaS, and Web Services
- Strong working knowledge of SOAP, REST, XML and XSLT, Java
- Workday integrations experience required with a good understanding of integration design and testing concepts and integration frameworks (e.g., middleware, transformation logic)
- Knowledge of all phases of system development lifecycle, including production support.
- Strong analytical skills, problem solving and troubleshooting abilities
- Excellent written and verbal communication with a focus on documentation, and interpersonal skills
- Ability to work independently as well as in a team environment
- Highly organized with the ability to multi-task and prioritize effectively while demonstrating a sense of urgency
Preferred Qualifications
- Experience in Higher Education is a plus
- Current or Past Workday Studio Integration Certification will be a plus
- Experience with Workday Studio, Orchestrate, Prism
- Strong working knowledge of BIRT
- Experience with a programming language: Java, Python
- Experience with query languages: SQL, WQL
- Knowledge of Kainos automated testing tools.
Education
- BA degree in technology field or commensurate professional experience
Working Conditions
- On-campus work preferred; remote and hybrid work arrangements will be considered upon request
- Some occasional travel to Workday training and annual Workday Rising Conference
- May require occasional evening and/or weekend work
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $122,200 USD - $183,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $114,200 USD - $171,400 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.Skills Required
- 5+ years hands-on experience designing, developing, and supporting enterprise integrations using iPaaS platforms (Workato required)
- Deep experience building Workato recipes, managing workspaces, and using the Workato SDK to build custom connectors
- Experience with MuleSoft Anypoint Platform (Mule flows, DataWeave, API Manager, Anypoint Studio)
- Deep knowledge of REST and SOAP APIs, JSON, XML, XSLT, OAuth, and common authentication patterns
- Experience integrating with enterprise systems such as ServiceTitan, Workday (HCM, Finance, Payroll), Salesforce, and ERP platforms
- Strong working knowledge of SQL and database concepts for data mapping, transformation, and reconciliation
- Experience with CI/CD pipelines, version control (Git), and deployment automation for integration assets
- Strong understanding of integration design patterns (pub/sub, request/reply, batch, event-driven) and middleware architecture
- Experience integrating AI/ML APIs (e.g., OpenAI, Anthropic, Google AI) into enterprise workflows
- Excellent written and verbal communication with focus on technical documentation and cross-team collaboration
- Bachelor's degree in Computer Science, Information Technology, or related field, or commensurate professional experience
- Workato Automation Pro certification or MuleSoft Certified Developer certification
- Experience with Workday integrations (Studio, EIB, RaaS, Web Services)
- Experience with programming languages: Python, Java, or JavaScript/Node.js
- Familiarity with cloud platforms (AWS, GCP, or Azure) and serverless architectures
- Experience with monitoring and observability tools (Datadog, Splunk, or similar)
- Knowledge of data governance frameworks and compliance requirements (SOX, GDPR)
- Hands-on experience with AI/ML frameworks (e.g., LangChain, Hugging Face) or building intelligent document processing solutions
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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