Senior Institutional Services Automation Quality Control Analyst (Payments)

The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support the growth objectives. The goals of the program are to reduce operational issues and risks by standardizing processes, implementing best practices in key areas, and adding new governance and control functions. In addition, long term digital transformation is required to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. These two strategic focus areas are driving growth in overall business investment.

Job Summary:

In alignment with the business strategy, we are seeking an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes for Money Movement and Fees capabilities by designing, developing, and executing automated test scripts that support software products for the Bank’s Institutional Services (IS) customers. You will work closely with cross-functional teams to understand system architecture, product requirements, and deliver test automation solutions that ensure both functional and non-functional quality coverage. Reporting to the QA Manager to support Money Movement & Fees, you will be responsible for defining and executing the manual & automation testing for core capabilities such as client receipts and disbursements, payment risk management and migrations, billing and invoicing, exception handling, and operational controls.

You will also share accountability for production support, partnering with technology and operations teams to perform post production validation and ensure the ongoing stability and reliability of Money Movement and Fees capabilities. 

• Develop, maintain and execute manual and automated test scripts for web, API (Application Programming Interface), and/or mobile applications using appropriate tools and frameworks.
• Collaborate with Development teams to understand system architecture and implementation; collaborate with Product Owner team by engaging in regular sprint planning and backlog grooming sessions to understand product requirements and acceptance criteria, translating them into comprehensive test automation scripts that ensure coverage of both functional and non-functional requirements.
• Collaborate with engineers to integrate automated tests into CI/CD (Continuous Integration/Continuous Deployment) pipelines using the appropriate tools ensuring seamless and efficient test execution throughout the development life cycle.
• Report defects clearly, verify fixes, and contribute to continuous improvement of the quality assurance process.
• Complete root cause analysis of test failures and assist with debugging issues alongside the development team.
• Ensure sufficient test data set-up and environment readiness for automation runs.
• Maintain automation documentation and publish automation test execution status report with traceability of test coverage at feature level and communicate it to stakeholders.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Bachelor’s degree in Computer Science, Engineering, or related field and a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing

Strong programming skills in one or more pertinent languages

Sound understanding of quality control methodologies, tools, and processes

Sound knowledge of agile development methodologies and Development Operations practices

Familiarity with pertinent defect tracking systems

Strong problem-solving skills

Strong verbal and written communication skills

Strong organizational skills

Education and Experience Preferred:

Minimum of 7 years’ software quality assurance and control experience

Experience in testing cloud-based applications and APIs

Strong domain expertise in Money Movement and Fees capabilities, including client receipts and disbursements, billing triggers, exception handling, and operational controls.  

Deep expertise in payment systems and payment processing concepts, including but not limited to: payment submission and orchestration, authentication and authorization, clearing and settlement, idempotency, error detection, and exception management. 

Strong understanding of payment risk, controls, and fraud management, including: preventative and detective controls, operational risk, resiliency and auditability

Exposure to fintech platforms and emerging technologies, with a solid understanding of modern digital ecosystems and integration patterns.

Exposure to AI concepts and tools (e.g., AI-assisted testing, test data generation, intelligent automation) is highly preferred, with the ability to apply AI-driven approaches to improve QA efficiency and coverage.

ISTQB (International Software Testing Qualifications Board) or similar QA certification

Experience with pertinent performance and load testing tools

Exposure to security testing practices and tools