Counter Sales-
Job Summary:
We are looking for a motivated, detail oriented, and customer-focused individual to join our team as a counter sales associate. This role is ideal for someone with an interest in HVAC or plumbing products, strong communication skills, and a passion for delivering outstanding customer service.
In this position, you will be a key point of contact for customers-answering inquiries, recommending products, processing transactions, and ensuring a clean, organized work environment. Additional responsibilities include assisting with inventory management, stocking shelves, coordinating material transfers between branches and vendors, and maintaining accurate computer records.
The right candidate will enjoy problem-solving, working in a team-oriented environment, and contributing to the overall success of the sales department.
Qualifications:
- High school diploma or equivalent required
- Prior customer service, retail, or sales experience strongly preferred.
- Strong communication and interpersonal skills.
- Computer proficiency required: HVAC or plumbing knowledge is a plus (not required)
Responsibilities:
- Provide exceptional customer service by assisting with product inquiries and purchases.
- Recommend products tailored to customers’ needs and preferences.
- Accurately process sales transactions and maintain computer records.
- Keep the work environment clean, organized, and safe.
- Stay informed on products features, pricing, and availability.
- Collaborate with team members to meet sales goals and service targets.
- Maintain up-to-date product knowledge and monitor industry trends.
Additional Requirements:
- Ability to thrive in a fast-paced environment.
- Strong problem-solving and organizational skills..
- Willingness to learn and adapt to changes in product offerings.
- Flexibility to work weekends or evenings as needed.
Benefits:
- Comprehensive health benefits for you and your family
- 401(k) with company match
- Financial protection programs (HAS, FSA, Life insurance, etc.)
- Paid time off (15 days annually) plus paid company holidays.
- Wellness discounts and team member assistance programs.
- Employment discounts
- Opportunities to get involved in the community through programs such as TGG Cares.
Skills Required
- High school diploma or equivalent
- Prior customer service, retail, or sales experience
- Strong communication and interpersonal skills
- Computer proficiency
- HVAC or plumbing knowledge
- Ability to thrive in a fast-paced environment
- Strong problem-solving and organizational skills
- Willingness to learn and adapt to product changes
- Flexibility to work weekends or evenings as needed
What We Do
The Granite Group is a leading full-service wholesale distributor of plumbing, heating, cooling, water, and propane supplies. Serving contractors and fuel dealers across New England, the company specializes in distributing high-quality equipment and materials for the construction industry. With a commitment to exceptional customer service and a comprehensive product range, they support professional trade requirements throughout the region.
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