As a Senior Inside Sales Representative, your role involves advanced sales activities, utilizing specialized skills to handle non-standard sales problems. You will evaluate sales inquiries more critically and offer tailored solutions to customers, improving the overall sales process and outcomes.
Responsibilities:
• Handle complex and multifaceted inbound and outbound sales inquiries.
• Evaluate and process high-value customer orders.
• Maintain comprehensive and detailed customer records.
• Identify and qualify high-potential sales leads.
• Record and analyze detailed sales activities.
• Prepare and present sophisticated sales quotes and proposals.
• Resolve complex customer issues with products and services.
• Coordinate with other departments for large orders.
• Support strategic sales initiatives and projects.
• Mentor junior associates and provide guidance.
Skills:
• Complex Customer Service Orientation: Handle intricate customer needs.
• Targeted Sales Techniques: Tailored sales strategies for specific scenarios.
• Sophisticated Communication Skills: High-level communication proficiency.
• Advanced CRM Software Use: Expert use of CRM tools.
• Exceptional Organization: Superior task and time management skills.
• Advanced Attention to Detail: High degree of accuracy and precision.
• Data Interpretation: Ability to analyze and interpret sales data effectively.
• Comprehensive Product Knowledge: Extensive understanding of products/services.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$40,000.00 - $67,550.00 USDThis role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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