Senior Inside Cust Success 2 TER-

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What you’ll do:

The Sr Spec Inside Cust Success 2 TER serves in an Inside Sales capacity as a crucial part of the Sales/Account Team, specializing in retention, growth, and customer service for the Mid-Market Business customer base. Performance appraisal and compensation are based on achieving specific monthly KPIs or targets. Responsibilities include Customer Lifecycle Management and needs-based selling across the organization’s products and/or services to assigned accounts, with a specific focus on retention.

Successful candidates will join the Wireline Customer Success team under one of these job titles, determined by skills, qualifications, and experience:

Senior Inside Cust Success 2 TER $55,900 - $83,900 + commissions with a total target compensation of $88,900 - $116,900.

Retain assigned existing Wireline customers and maintain Wireline revenue while identifying and upselling opportunities to generate additional business.

• Deliver on key sales metrics and drive improvements in customer Net Promoter Score (NPS).
• Leads Management: manage a pipeline of leads focused on existing business accounts and maintain calling activity standards to ensure regular engagement with each customer.
• Drive module management & strategy for an assigned portfolio of customers.
• Secure renewal contracts, negotiate new agreements, and close deals directly with clients to sustain business relationships.
• Handle account escalations and maintain direct contact with customers to resolve issues.
• Design solutions tailored to customers’ strategic business priorities, requiring a deep understanding of both their business needs and the application of new technologies and products from the full portfolio.
• Identify emerging trends and customer requirements, leverage industry expertise, and apply consultative sales skills to close opportunities.

Office Requirements:  Non-Exempt; A minimum of five days per week in-office presence is required. Roles are available only in the location(s) listed. No relocation is offered.

Qualifications:

• Bachelor’s degree (BS/BA) desired.
• Experience: 1–3 years of related experience.
• Knowledge of entire AT&T wireline complex product portfolio 
• Supervisory: None.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
•  AT&T internet (and fiber where available) and AT&T phone

Ready to join our sales team?

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.