Senior Infrastructure Reliability Engineer- Monitoring

Join our Global Infrastructure and Engineering Team!

Our Observability and Monitoring Engineering team takes charge of crafting, implementing, and maintaining systems. These systems give deep access to the health and performance of our applications and infrastructure. 

Position Responsibilities:

• Build and maintain scalable systems for collecting, processing, analyzing, and visualizing telemetry data (logs, metrics, and traces).

• Engages in platform automation and orchestration, both from a technical standpoint and a process point of view by using configuration management and defining infrastructure as code.

• Apply observability data to quickly diagnose and resolve production issues, minimizing downtime

• Uses monitoring tools to continuously monitor infrastructure components and ensure adequate performance.

• Work with enterprise monitoring tools like New Relic, Dynatrace.

• Scripting custom monitoring solutions & AI instrumentation as applicable.

• Ensures proper security and compliance is in place.

• Leads complex technical cases and resolves critical or raised issues over a significant population of affected infrastructure.

Required Qualifications:

• 8 years + experience in Infrastructure reliability engineering.

• Must have administration experience in any of the Enterprise monitoring products.

• Solid understanding on infrastructure, engineering, and support.

• Automation skills using Terraform & Ansible.

• Must have some Cloud technology exposure, Preferably Azure.

• Sound problem solving and decision-making ability

• Ability to work independently and with team members from different backgrounds

• Excellent communication, presentation, consultative, and interpersonal skills

Preferred Qualifications:

Experience with chaos engineering.
Certifications in Cloud Platform & DevOps/HashiCorp:Terraform

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.