The Senior Infrastructure Engineer delivers network and systems solutions for higher education institutions. This role emphasizes in-depth, hands-on work in network and system infrastructure development, deployment, and support, with a strategic focus on performance, security, and scalability across managed services. The Senior Infrastructure Engineer will be critical in configuring and optimizing network operations, implementing advanced security measures, and supporting multi-tenant environments in both on-premise and cloud infrastructures.
The Senior Infrastructure Engineer works closely with the Executive Director to implement institutional technology strategies and operational priorities while ensuring the stability, security, reliability, and performance of the institution’s technology infrastructure.
This role serves as the operational bridge between onsite technical staff, CampusWorks Centers of Excellence (CoEs), institutional stakeholders, project teams, and external vendors to ensure consistent, high-quality technology operations and service delivery.
The Senior Infrastructure Engineer is also responsible for ensuring the operational security, integrity, and resiliency of the institution’s infrastructure and data center environment. This includes oversight and coordination of infrastructure-related cybersecurity practices such as vulnerability remediation, patch management, identity and access controls, infrastructure hardening, backup integrity, disaster recovery readiness, monitoring, and adherence to established security standards and operational policies.
The Senior Infrastructure Engineer partners closely with institutional leadership, and CampusWorks applicable Centers of Excellence (CoEs) to support compliance initiatives, risk reduction efforts, incident response coordination, and the implementation of security best practices across the infrastructure environment.
Essential Job Duties:
- Architect, configure, and deploy network equipment such as switches, routers, firewalls, and wireless controllers (Cisco, Meraki, Palo Alto).
- Implement network segmentation and VLANs, ensuring efficient traffic flow, security, and scalability tailored to client-specific needs.
- Establish high-performance routing and switching, focusing on maintaining secure connections for remote access solutions like VPNs and SD-WAN technologies.
- Build and maintain virtualized environments using VMware, Hyper-V, and cloud-based solutions (Azure, AWS). Ensure virtual server performance aligns with operational and client requirements.
- Conduct regular system updates, patching, and performance tuning of Windows and Linux servers to ensure reliability, compliance, and security across all managed services.
- Utilize monitoring tools (e.g., Connectwise, SolarWinds, Nagios, Whatsup Gold, Zabbix) to oversee network health, optimize bandwidth usage, and detect anomalies. Set up proactive alerts and automated incident response protocols.
- Leverage data analytics to evaluate performance metrics, identify areas of improvement, and implement solutions that enhance system uptime and user experience.
- Implement and manage firewall policies, intrusion prevention systems (IPS), and web filtering to safeguard network integrity and comply with regulatory standards such as FERPA, GLBA, and SOC II.
- Perform vulnerability scans, security audits, and incident response forensics, ensuring quick identification, containment, and remediation of threats.
- Design and implement storage solutions and disaster recovery plans, including SAN/NAS setup, backup routines, and regular testing of data recovery processes.
- Automate backup schedules, verifying data integrity, and configuring failover strategies to meet business continuity objectives.
- Develop and maintain detailed documentation for all network and system configurations, standard operating procedures, and security practices.
- Provide leadership, mentorship, and operational direction to assigned technical staff and service delivery resources.
- Foster a collaborative and customer-focused team environment.
- Support staffing coordination, resource planning, and workload prioritization activities.
- Assist with employee performance management, coaching, and professional development efforts.
- Encourage continuous improvement, operational accountability, and knowledge sharing.
Leadership & Staff Development
Additional Responsibilities:
- Lead training sessions for junior engineers and support staff, providing technical knowledge and hands-on guidance to ensure effective knowledge sharing and continuity.
- Occasional travel to clients sites, as needed.
- Other duties, as assigned.
Required Skills/Abilities:
- In-depth knowledge of network hardware and software, with hands-on experience in configuration and management.
- Advanced expertise in firewall configurations, including setup, monitoring, and optimization for security and performance.
- Proficiency with cloud platforms, specifically Microsoft Azure and Amazon Web Services (AWS), including deployment, management, and troubleshooting.
- Strong background in virtualization technologies, with experience in creating, managing, and scaling virtual environments to support organizational needs.
- Demonstrated ability to analyze complex technical issues and develop effective, scalable solutions.
- Strong troubleshooting skills with a focus on identifying root causes and implementing preventive measures.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Proven ability to collaborate effectively across departments, with an emphasis on aligning infrastructure solutions with business objectives.
- Commitment to delivering high-quality technical solutions that meet client needs and enhance user experiences.
- Adaptability to changing client requirements and industry standards.
- Enthusiasm for staying updated on emerging technologies and best practices in infrastructure engineering.
- Strong commitment to technical excellence and a proactive approach to self-improvement and knowledge-sharing within the team.
Minimum Qualifications:
- Bachelor’s degree in a related field or equivalent work experience.
- Relevant certifications such as CCNA, CCNP, CISSP, VMware VCP, or equivalent experience with multi-vendor environments.
- 5 years of experience in a senior infrastructure engineering role with a hands-on focus on network and systems administration.
Preferred Qualifications:
- Experience within a managed services environment.
- Experience working in higher education.
Skills Required
- Bachelor's degree in a related field or equivalent work experience.
- Relevant certifications such as CCNA, CCNP, CISSP, VMware VCP.
- 5 years of experience in a senior infrastructure engineering role.
What We Do
Since our inception in 1999, CampusWorks has become a trusted partner of countless colleges and universities across the United States and Canada. We serve higher education exclusively, so we have a deep understanding of and appreciation for your institution's mission, vision, and values as well as the business and technical challenges you’re facing. Since we are not associated with any hardware or software vendors, institutions know they can count on us to listen to their needs, provide unbiased insights into their organizational challenges, and develop tailored solutions with their best interests in mind. Our professional services team is comprised of senior-level technical and functional experts who have the experience and skill to take on your toughest challenges. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academic Services—to remove obstacles standing in the way of success. We pride ourselves on the collaborative partnerships we form with our clients, and we value the opportunity to work alongside your team to implement change, achieve transformational results, and ensure lasting success. Dedicated exclusively to higher education, CampusWorks’ capabilities include: - Academic services - Accreditation and compliance - Assessments - Business process optimization - Cybersecurity - Enterprise resource planning (ERP) support - IT leadership - Network and infrastructure services - Project management - Shared services and collaborative services - Staff augmentation - Strategic planning Learn more at campusworksinc.com
