OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
The Junior Cloud/Infrastructure Engineer will support the design, implementation, and maintenance of our organization's cloud and on-premise infrastructure. This role is an excellent opportunity for an early-career engineer to gain hands-on experience with system monitoring, performance optimization, and cloud technologies under the mentorship of senior engineers.
At Redwood, we strive to automate and optimize our operations to support the scale of our business. As a junior observability engineer, you will support systems that collect, analyze, and visualize data from software applications and infrastructure. You will gain deep exposure to system health monitoring, alerting strategies, and proactive problem identification.
- Support Infrastructure Strategy: Assist in implementing infrastructure initiatives including data collection pipelines, dashboards, metrics, logging, tracing, and alerting under senior engineer guidance.
- System Monitoring: Help monitor system performance, identify potential bottlenecks, and support solutions to optimize efficiency and reliability.
- Incident Response: Assist in incident response efforts and troubleshooting of system issues, learning root cause analysis practices.
- Tooling and Infrastructure: Learn and work with observability tools such as Prometheus, Datadog, New Relic, and VictoriaMetrics to capture metrics, logs, and traces.
- Alerting: Help configure and maintain alerts based on defined thresholds, ensuring timely notification of potential issues.
- Data Analysis: Support analysis of collected data to identify performance trends, collaborating with engineering teams on resolutions.
- Automation: Assist in developing automation scripts for repetitive monitoring and alerting tasks to reduce manual effort.
- Cross-functional Collaboration: Learn from and collaborate with development and operations teams, gaining exposure to cloud and infrastructure best practices across the software development lifecycle.
- Capacity Planning: Assist with capacity planning tasks under senior engineer guidance using observability data.
- Dashboard Support: Help create and maintain dashboards that provide real-time insights into system health and operational metrics.
YOUR EXPERIENCE
- Bachelor's degree in Computer Science, a related field, in progress or completed — or equivalent bootcamp/self-taught experience
- 0-2 years of systems administration/engineering experience (internship or co-op experience counts)
- Basic understanding of monitoring principles and best practices
- Familiarity with one or more observability tools (Prometheus, Grafana, Datadog, New Relic, etc.)
- Basic exposure to cloud platforms (AWS, Azure, GCP) and containerization concepts (Docker, Kubernetes)
- Some scripting experience in Python, Bash, or PowerShell
- Basic understanding of layer 2/3 networking concepts (VLANs, routing, ACLs)
- Exposure to VPN and routing concepts is a plus
- Strong communication and collaboration skills
- Eagerness to learn in a fast-paced environment
- Basic understanding of Windows Server and/or Linux systems
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]
Redwood Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Redwood Software and has not been reviewed or approved by Redwood Software.
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Fair & Transparent Compensation — Pay is characterized as competitive or above average, with broad satisfaction around compensation and benefits. Earnings potential is portrayed as particularly strong in customer-facing revenue roles, reinforcing a positive total-rewards baseline.
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Healthcare Strength — Health coverage is described as especially strong in the U.S., including instances of fully employer-paid insurance. Medical value is framed as a standout element of the overall package even when plan choice is narrower.
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Retirement Support — Retirement benefits are characterized as notably strong, with a frequently highlighted and “fantastic” 401(k) match. This strengthens the perceived long-term value of the package beyond cash compensation.
Redwood Software Insights
What We Do
Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control
