Senior Infrastructure Engineer

About this role:

Wells Fargo is seeking a Senior Infrastructure Engineer

In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Contribute to the testing of business, application and technical infrastructure requirements
• Drive solutions to reduce recovery
• Review and analyze solutions for cloud security, secrets management and key rotations
• Design, code, test, debug and document programs using Agile development practices
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long range plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ Years experience in Video Management System (VMS) central applications, Physical Access Control Systems, Building Management Systems, and supporting infrastructure.
• 4+ years’ systems deployment, configuration, and support experience in a large and complex IT environment consisting of Applications, Infrastructure, Network, and Security systems.
• Awareness on ITIL framework and processes such as incident, change, problem, RCA
• Exposure working with ServiceNow, Remedy and other ITSM tools.
• Sound understanding of networking, application ports, and troubleshooting application issues on complex network including LAN, WAN, and Internet
• Certification or work experience in Networking, Switching, and routing would be an added advantage.
• Experience working with Video management Systems such as Verint, ExaqVision, March Networks, etc.
• Digital Monitoring Products (DMP) Alarm Panel Device and Software experience
• UTC MASterMind Alarm Response Software experience
• Experience with implementing changes in a critical, 24/7 environment
• Experience with testing, certifying, and deploying critical updates to distributed devices across a network.
• Knowledge of network connectivity constructs including protocols, switch configuration and routing
• Experience with deployment and support of Alarm Panel devices
• Previous experience working with Lenel Ongaurd 7.x, Niagara, Guardian Physical, Guardian Visitor Management system is good to have.

Job Expectations:

• Provides technology endpoint support, device configuration, installation, break/fix and operational support for Network Video Recorders, IP Camera and Alarm, Physical Access Control Systems, Building Management Systems, and supporting infrastructure. 
• Responsible for ensuring application and infra uptime, installation, configuration, participation in BCP testing, deployment, vulnerability remediation and administrative support effort on SIAMS, VMS, BMS and Physical Access Control applications under supervision of senior team members.
• Responsible for achieving operational SLA, dedicated support to ensure SACM, and emergency patching/support for over 150,000 network video recorders, alarm panels, security cameras, access control panels and badge readers across enterprise.
• Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements.
• Troubleshoots network, hardware and software issues using pre-defined guidelines, Standard Operating Procedures (SOP), templates and/or test scripts, identifies and escalates problems.
• Tracks changes and performance trends and participates in process improvement activities.
• Works in 24x7 rotational shifts and on-call based on business needs.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.