Senior Infrastructure Engineer

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet: Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

To provide problem analysis and support to a large managed service customer, helping to install, maintain, operate, and configure computer hardware and software and to provide a variety of technical duties as required. 

The Senior Infrastructure Engineer works independently and uses their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing, and maintaining new servers, storage, software and troubleshooting enterprise scale infrastructure, platform and integration problems.  The infrastructure consultant role be fully aware of the operating procedures and policies of the company.  They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available. 

Key Responsibilities:

• Work with our technical architects to implement and deploy leading edge technologies to our customer base.  
• Gain an understanding of large managed service platforms and become a SME in one or more areas. 
• Ability to work in a large, dedicated team and take ownership of infrastructure and platform issues. 
• Proactively transfer product skills and knowledge to customers as part of the project engagement process.  
• Excellent communication skills and interpersonal skills with an ability to relate to non-technical audiences.  
• Ability to address customer business requirements with effective solutions. 
• Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations.  
• Ability to work with team to migrate legacy environment 

Skills and Experience

• Experience of VMware ESXi server platforms 
• Experience of Blade Server (Synergy) hardware and management of such within a Datacentre Environment 
• Experience of Azure platforms
• Experience of SAN solutions (notably HPE); Installing, configuring and troubleshooting 
• Experience of working with backup services (notably Veeam) 
• Experience of installing and configuring Windows Server platforms 
• A sound knowledge of general networking principles and TCP/IP 
• Knowledge and experience in formal project management and service delivery best practice procedures. 
• Effective communications and interpersonal skills including the ability to write clear and concise documentation. 

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.