Wells Fargo is seeking a Technology Infrastructure Engineer to join the File Transfer Operations Support (FTOS) team. FTOS is responsible for the engineering, operational support, stability, security, and modernization of enterprise-managed file transfer platforms that enable critical business and partner data exchanges across the company. The team supports technologies including Connect:Direct (NDM), Axway SecureTransport, SAFET, Secure Proxy, and related infrastructure.
This role is a key contributor within the FTOS organization, responsible for ensuring platform reliability, resolving complex production issues, delivering automation and modernization initiatives, and partnering with application, infrastructure, and security teams to provide secure, highly available file transfer services. The position offers a combination of operational support, infrastructure engineering, automation, and technical leadership opportunities.
In This Role, You Will
- Support and engineer enterprise file transfer platforms including Connect:Direct, Axway SecureTransport, SAFET, Secure Proxy, and related infrastructure
- Lead production incident response, troubleshooting, root cause analysis, and service restoration efforts for critical business services
- Develop automation solutions that improve operational efficiency, service reliability, and platform scalability
- Execute platform upgrades, lifecycle management activities, technology refreshes, and infrastructure modernization initiatives
- Implement and support secure file transfer solutions, including certificates, encryption, authentication, and integration onboarding
- Utilize monitoring and observability tools to proactively identify, troubleshoot, and resolve service issues
- Partner with application, infrastructure, security, and business teams to ensure stable and secure service delivery.
- Provide technical leadership through documentation, mentoring, process improvement, and operational excellence initiatives
- 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of production support experience in mission-critical enterprise environments
- 3+ years of experience supporting file transfer technologies such as Connect:Direct (NDM), Axway SecureTransport, Axway Synchrony Suite, Secure Proxy, Managed File Transfer (MFT), or similar platforms
- 3+ years of technical troubleshooting, incident management, and root cause analysis experience
- Experience supporting large-scale enterprise file transfer or Managed File Transfer (MFT) environments
- Experience supporting Linux and Windows server environments
- Experience with monitoring and observability platforms such as Splunk, Grafana, AppDynamics, or similar tools
- Experience implementing automation using scripting, Ansible, or related infrastructure automation technologies
- Strong understanding of certificates, encryption, authentication, and secure communications protocols
- Experience leading major incident response, outage remediation, and post-incident review activities
- Strong technical leadership, collaboration, and communication skills
- Knowledge of ServiceNow incident, change, problem, and request management processes
- Participate in a 24x7 on-call rotation supporting business-critical FTOS services
- Ability to work evenings, weekends, holidays, and additional hours as needed to support production incidents and maintenance activities
- This position does not offer visa sponsorship
- This position provides a hybrid work schedule
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$87,000.00 - $154,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
1 Aug 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 4+ years of Technology Infrastructure Engineering and Solutions experience
- 3+ years of production support experience in mission-critical enterprise environments
- 3+ years supporting file transfer technologies (Connect:Direct, Axway SecureTransport, Axway Synchrony Suite, Secure Proxy, MFT or similar)
- 3+ years technical troubleshooting, incident management, and root cause analysis experience
- Participate in a 24x7 on-call rotation supporting business-critical services
- Ability to work evenings, weekends, holidays, and additional hours as needed to support production incidents and maintenance
- Experience supporting large-scale enterprise file transfer or Managed File Transfer (MFT) environments
- Experience supporting Linux and Windows server environments
- Experience with monitoring and observability platforms such as Splunk, Grafana, AppDynamics, or similar
- Experience implementing automation using scripting, Ansible, or related infrastructure automation technologies
- Strong understanding of certificates, encryption, authentication, and secure communications protocols
- Experience leading major incident response, outage remediation, and post-incident review activities
- Knowledge of ServiceNow incident, change, problem, and request management processes
- Strong technical leadership, collaboration, and communication skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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