Senior Infrastructure Engineer (Citrix)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Remote Access Services team. As the Senior Infrastructure Engineer you will be accountable for Operational Support, Engineering and Service Ownership of CIBC's Remote Infrastructure. The Senior Infrastructure Engineer will provide subject matter expertise and 3rd level operational support for services within our portfolio. The Senior Infrastructure Engineer will also provide consulting and support for other services and project work as needed.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. This is not a remote only role.

How You’ll Succeed 

• Leadership – Provide technical leadership and best practices to infrastructure teams. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. You’ll manage multiple concurrent objectives, projects, groups or activities, using effective judgment in prioritizing and time allocation.
• Solution Design & Execution – You’ll design, develop and test emerging remote access solutions. You’ll provide senior level consulting in identifying and solving complex and highly critical issues, engaging vendors when necessary.
• Remediation –  Lead remediation efforts for critical security issues and vulnerabilities across multiple services & platforms, working closely and fostering close relationships with our Information Security partners. You’ll analyze data and services to identify opportunities for improvement in functionality, quality and validity, and recommend solutions that may cross multiple teams, functions, processes and platforms.

Who You Are

• You must demonstrate experience and subject matter expertise in Citrix Cloud/DaaS, Citrix on-premise, Citrix ELM App Layering and Azure.
• In addition you also have experience building, implementing and supporting Citrix. You can also demonstrate knowledge and expertise with Azure, authentication protocols, NSG’s, creating scripts and building automation using PowerShell and Ansible. Well-developed oral, written communication and presentation skills are a must. It’s an asset if you have: Existing knowledge of CIBC processes, standards and change management requirements; Experience producing strong technical documentation; Experience in a variety of roles/teams including, but not limited to, Operations, Engineering, Architecture & Security. You have a degree/diploma in a related discipline.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You can demonstrate experience and knowledge of approaches, tools and techniques for anticipating, recognizing and resolving complex technical problems.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Ansible Tower, Azure Monitor, Citrix Applications, Citrix Hypervisor, Citrix Netscalers, Citrix Profile Management, Citrix Servers, Citrix VDI, Citrix Virtual Apps, Citrix Web Interface, Client Service, Incident Management Process, Infrastructure Management (IM), ITIL Methodologies, Microsoft Azure, Microsoft Azure Portal, Microsoft Power Business Intelligence (BI), Power Shell Scripting, Team Player, VMware vSphere Hypervisor