Senior Information Officer, International Market Development

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Posting Reason:

Replacement of a temporary position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

12

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service - Department:

Student Affairs, Student Recruitment and Market Development

Campus:

Tabaret Hall

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/08/27

Applications must be received BEFORE (YYYY/MM/DD):

2026/09/08

Hours per week:

35

Salary Grade:

SSUO Grade 08

Salary Range:

$68,149.00 - $86,083.00

About Student Affairs:
Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!
 There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position Purpose

Reporting to the Director, International Market Development (IMD), the Senior Information Officer is a communications and office administration specialist, with a keen eye to process optimization. The incumbent supports the sector’s efforts to achieve Strategic Enrolment objectives for the University (undergraduate and graduate levels). Acts as a principle point of contact with potential future students, parents as well as guidance counsellors, trade commissioners, recruitment agencies and in-country representatives, to better represent the University of Ottawa. Directly promotes the University of Ottawa for recruitment purposes through participation in information fairs, group presentations and one-on-one meetings. Manages the database of prospective students and international contacts to support the University of Ottawa’s international recruitment and communication efforts.

In this role, your responsibilities will include: 

• Provide a high level of customer service. Conduct presentations, mostly virtual, during recruitment season to students, parents, and/or other interested parties on admissions processes, program requirements and procedural issues, scholarships, housing, etc., to stimulate their interest in studying at the University of Ottawa.

• Act as a resource person offering training and operational support for services, faculties, student affairs team members, in-country representatives and all recruitment partners (agents) regarding all questions pertaining to the International Market Development team.

• Maintain the complete database of all International contacts via our Client Relationship Management (CRM) system, including ensuring an up-to-date list of educational institutions, embassies, agents and partners, to be used in official email communications campaigns. Import leads (potential candidates and their influencers) from external sources into the CRM.

• Assist and provide logistical support to the IMD team members for all special events and visits including the coordination of travel planning, scheduling, registrations.

• Assist the Managers and Director in tracking recruitment activities and data related to these activities.

• Recruit, hire, train, and directly supervise students or contract employee to work as an office assistant to help with email inquiries, office organization, office tasks, and event logistics. Ensure tasks are completed according to the standards and directives given.

• Provide logistical support for a variety of requests, coordinating with other Student Affairs teams, the uOInternational Office, the Faculties, the Services, the Office of the President, etc. in preparation for international missions and international visits on campus.

• Support the recruitment activities organized by the IMD team, by participating in on-campus and off-campus events and school visits, as a representative of the University of Ottawa, to counsel students and their parents regarding all aspects of the recruitment process.

• Maintain up -to-date knowledge of new developments at the University of Ottawa, related but not limited to Senate decisions, programs, faculties, scholarships, and financial aid, changes to student community life and services, etc.

• Conduct market research and produce summary reports.

• Initiates, plans and executes projects for the improvement of operations.

What you will bring: 

• Postsecondary degree in a related field, or a combination of relevant work experience and education

• At least two (2) years’ experience in a customer service role acting as a resource person.

• At least two (2) years' experience in office administration and logistics

• Expected to work outside normal hours on a regular basis or during peak periods.

• Knowledge of international curriculums.

• Knowledge of the University of Ottawa, its programs, services and admission conditions.

• Experience in public relations and/or liaison to maintain effective relationships with secondary schools and other sectors of the University would be considered an asset.

• Experience in client services as a resource person. Ability to understand and maintain a vast amount of detailed knowledge and dealing with a diversified clientele.

• Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute. 

• Additional languages (Spanish, Arabic, Mandarin) will be considered an asset.

• Ability to work under pressure with minimal supervision.

• Strong organizational skills and ability to discern priority levels of various tasks.

• Advanced level of competency with the Microsoft Office 365 Suite including PowerPoint, Word, Excel, Teams, OneDrive, Sharepoint and the ability to keep up with and adapt to changing technology.

• Experience with and knowledge of a CRM tool (such as Talisma) is an asset.

• Familiarity with virtual communication tools such as Microsoft Teams, Zoom, Virtual bookings and scheduling technology.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.