Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We are looking for a Senior Information Developer (8+ years’ experience) to create high-quality, user-focused documentation for enterprise software products. You will own end-to-end documentation initiatives, leverage GenAI-powered authoring practices, collaborate with cross-functional teams, and help drive customer success through effective content.
Responsibilities
- Own documentation deliverables for one or more products.
- Create and maintain user guides, online help, API documentation, release notes, knowledge base articles, FAQs, and UI content.
- Translate complex technical concepts into clear, concise, and actionable content.
- Leverage GenAI tools and prompt engineering to accelerate content creation, review, and maintenance, and build AI agents to automate documentation workflows and repetitive tasks.
- Establish documentation standards, reusable content strategies, and governance practices.
- Manage documentation activities using JIRA and version-control best practices.
- Partner with Product, Engineering, QA, UX, and Support teams to deliver accurate and timely documentation.
- Ensure content meets high standards of accuracy, usability, accessibility, and consistency.
Qualifications
- 8+ years of experience in technical writing, information development.
- Proven experience documenting enterprise software products. Exposure to cybersecurity products or related technologies is a plus.
- Experience with documentation authoring and publishing tools such as Robohelp, Acrobat, Microsoft Office or similar tools.
- Hands-on experience with GenAI tools and AI-assisted documentation workflows.
- Knowledge of SEO, AEO, and GEO principles for content discoverability.
- Understanding content analytics, search metrics, and content optimization.
- Excellent writing, editing, research, and communication skills.
- Strong organizational skills with the ability to manage multiple priorities independently.
Good to Have
- Experience mentoring and coaching technical writers.
- Familiarity with Git-based documentation workflows and docs-as-code practices.
- Experience with CMS platforms, structured authoring, and modern documentation ecosystems.
- Passion for innovation, continuous improvement, and customer-focused documentation.
Skills Required
- 8+ years of experience in technical writing or information development
- Proven experience documenting enterprise software products
- Experience with documentation authoring and publishing tools such as RoboHelp, Acrobat, Microsoft Office or similar tools
- Hands-on experience with GenAI tools and AI-assisted documentation workflows, including prompt engineering
- Experience creating API documentation, user guides, release notes, knowledge base articles, FAQs, and UI content
- Familiarity with JIRA and version-control best practices
- Knowledge of SEO, AEO, and GEO principles for content discoverability
- Understanding of content analytics, search metrics, and content optimization
- Excellent writing, editing, research, and communication skills
- Strong organizational skills and ability to manage multiple priorities independently
- Exposure to cybersecurity products or related technologies
- Experience mentoring and coaching technical writers
- Familiarity with Git-based documentation workflows and docs-as-code practices
- Experience with CMS platforms, structured authoring, and modern documentation ecosystems
Qualys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qualys and has not been reviewed or approved by Qualys.
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Affordable Benefits — Benefits costs are widely viewed as low for employees and dependents, with healthcare often described as almost fully paid for. Feedback suggests this affordability helps offset perceptions of lower base pay in some roles.
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Healthcare Strength — Healthcare offerings are broad, including multiple medical plan options, dental and vision coverage, mental health support, and disability insurance. Benefits are described as “pretty amazing” or “great,” reinforcing perceived quality and coverage depth.
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Equity Value & Accessibility — Equity participation is accessible through company stock plans and an employee stock purchase plan. Compensation packages commonly include equity alongside salary and bonus, which some consider a meaningful part of total rewards.
Qualys Insights
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
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