We’re looking for a Senior Revenue Incentive Compensation Systems Analyst to help us build and maintain our Compensation System. You’ll develop the requirements needed to implement and calculate the commission plans, bonus plans and SPIF programs within the sales compensation software, and SPIF programs by translating business requirements into technical solutions. Understanding integrations and data flow will be key to this role. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Canada & the United States. In this role, you will report to the the Director, Revenue Incentives and Operations.
WHAT YOU’LL DO:
- Manage day-to-day administration and provide the operational support of the Compensation System, and ensure the viability of its integration with Salesforce.com.
- Translate business requirements into technical requirements in order to design and build commission and bonus plans, and SPIFs within the Compensation System.
- Partner with Sales and Customer leaders and the Compensation team to collect feedback from Plan participants to find ways to improve the implementation of the system and increase user adoption of the compensation system (UI design, reporting, systems interconnections).
- Audit and document processes and technical designs, and identify areas for continuous improvement of the Compensation System.
- Develop and test Connect processes and monitor data flows to and from Compensation System to ensure data integrity/accuracy. Identify opportunities for further data automation and efficiency.
- Develop technical solutions to requirements/issues; validate and communicate solutions to internal and external team members, test solutions and ensure it meets specifications.
WHAT YOU’LL NEED:
- Significant relevant experience in Data Engineering, SQL Development, Data Analysis, Database administration, or implementation and administration of customizable enterprise applications. B2B SaaS experience is preferred. Finance, consulting and sales compensation experience also considered.
- Strongly prefer a comprehension of end to end Sales Compensation processes and systems.
- Knowledge of Compensation Systems integration with external applications such as Salesforce and HR system (Workday). Experience with SQL and developing integrated solutions between systems.
- Advanced understanding of formulas (excel or sheets)
- Deep understanding of software testing with knowledge on building test plans and completing them in unit, functional and user acceptance test cycles.
- Experience developing and maintaining calculations for large data sets using spreadsheets or database models.
- Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships.
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of Customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-Hybrid #LI-EM
Canada Pay Range For This Role
$78,400—$109,800 CAD
US Pay Range For This Role
$83,100—$116,300 USD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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