Primary responsibilities include
Strategic Planning & Execution
- Translate executive strategy into clear, measurable objectives and actionable initiatives
- Establish and manage frameworks to track performance against strategic objectives
- Communicate progress, risks, and outcomes to executive leadership with clarity and precision.
- Communicate status of execution versus strategic objectives to executive management ensuring alignment.
Incentive Design & Administration (Core Focus)
- Lead annual incentive plan design for Retail Branch and Business Banking, ensuring alignment with business strategy and financial objectives
- Oversee ongoing administration of sales incentive plans, including governance, controls, and change management
- Partner with business leaders to refine plan constructs (metrics, weightings, thresholds, and payouts) to drive desired behaviors and outcomes
Ensure plans are competitive, compliant, scalable, and aligned to market practices
Sales Performance Reporting & Analytics
- Deliver comprehensive sales performance reporting and analytics to support business decision-making
- Provide routine and ad hoc reporting packages to sales and production teams, highlighting performance trends, risks, and opportunities
- Analyze performance versus plan and identify actionable insights to improve results
- Support business reviews with data-driven storytelling tailored for senior leadership
Strategic Analytics & Decision Support
- Provide analytical support for strategic initiatives, including measurement of performance vs. plan and recommended corrective actions
Develop business cases with financial modeling and data-driven justification
Governance & Controls
- Establish and maintain strong governance processes around incentive plans, including documentation, approvals, and audit readiness
- Ensure data integrity, reporting accuracy, and compliance with internal policies and regulatory expectations
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
- Bachelor’s degree in Finance, Economics, Business, or related field
- Minimum 10+ years of experience in incentive design, incentive compensation administration, and sales performance analytics
- Demonstrated experience supporting dynamic sales environments
- Strong analytical capabilities with experience in performance measurement, financial modeling, and reporting
- Proven ability to influence senior stakeholders and translate complex data into executive-ready insights
Preferred Qualifications
- Master’s degree (MBA or related field)
- Experience leading end-to-end incentive plan strategy, design, and governance at scale
- Familiarity with compensation platforms and reporting tools
Experience working in highly regulated financial services environments
Leadership Profile
- Strategic thinker with the ability to connect incentive design to business outcomes
- Strong communicator who can distill complex concepts into clear, executive-level messaging
- Operates with a high degree of ownership, accountability, and attention to detail
- Collaborative partner across Sales, Finance, HR, and Product teams
Hours & Work Schedule
- Hours per Week:
- Work Schedule:
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Bachelor's degree in Finance, Economics, Business, or related field
- Minimum 10+ years of experience in incentive design, incentive compensation administration, and sales performance analytics
- Demonstrated experience supporting dynamic sales environments
- Strong analytical capabilities with experience in performance measurement, financial modeling, and reporting
- Proven ability to influence senior stakeholders and translate complex data into executive-ready insights
- Background check (credit, MVR, public record, employment verification, criminal background) as condition of employment
- Master's degree (MBA or related field)
- Experience leading end-to-end incentive plan strategy, design, and governance at scale
- Familiarity with compensation platforms and reporting tools
- Experience working in highly regulated financial services environments
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple plan options and preventive care highlighted as fully covered. Mental-health support is also emphasized through EAP-style counseling access and app-based support.
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Retirement Support — Retirement benefits are described as meaningful, including an employer match and additional company contributions in some descriptions. Stock purchase features and occasional profit-sharing framing add to the overall retirement-and-wealth picture.
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Leave & Time Off Breadth — Time-off benefits are described as generous, including a substantial PTO bank, paid holidays, and sizeable parental leave. Adoption assistance and emergency backup care are also presented as part of the leave-related support set.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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