Senior Implementation Specialist - German Speaker

About the Team:

The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform.

About the Role:

As a DACH Senior Implementation Specialist (Sr IS), you are a platform expert who gets to know your clients’ needs, and provide proactive recommendations and support to them throughout their onboarding by flexing your strong change management skills. In this role you’ll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations.

By producing a solid rollout plan that accurately covers the scope of the specific client’s needs, including immediate travel and a long term success, you’ll take a visible position of ownership and expertise throughout the global Implementation and Revenue teams.

You will ensure that new clients are fully prepared to use TravelPerk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring client accounts to their specifications & requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders.

The Senior Implementation Specialist role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, confidence to solve challenging situations or client requirements, and proactivity in making recommendations. You are never a passenger - you are the driver throughout a client’s onboarding experience and must be confident in driving the execution of implementation, steering clients to use best practice recommendations, and dealing with strong personalities. You’ll work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and drive successful client rollouts to enable long-term success.

What will you be doing:

• Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
• Carrying out consultative conversations with customers to collect their requirements.
• Answering client requirements with your experience & data-driven best practice recommendations.
• Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
• Taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.
• Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training. 
• Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
• Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
• Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
• Analyzing completed implementation work to find ways to improve your own process & that of the team.
• Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.
• Be a subject matter expert for the Implementation Team, using coaching and leadership skills to help colleagues.

What will you need to succeed:

• Being native or near native in German.
• Fluency in English (written and oral).
• A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
• Experience in implementing products to different clients.
• Proven track record of successfully managing and delivering complex projects in a fast-paced environment, including defining scope and managing changing requirements or priorities but maintaining the trajectory of the project.
• Demonstrated ability to work with C-level stakeholders to define their requirements and or concerns in a clear, concise, and professional manner.
• Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
• A thoughtful consultative approach to making recommendations to both clients & internal stakeholders.
• Willingness to seek out ways to improve & a mindset of continuous improvement.
• Excited by challenges and have a personal drive to make a difference.

Our Benefits

• 💰 A competitive compensation package, including equity in TravelPerk;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on your location;
• 🧩 "Flexible compensation plan";
• 🥳 Unforgettable TravelPerk events;
• 💙 A mental health support tool for your well-being;
• 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.
• 📒 Exponential growth & personal development opportunities;
• 📚 IRL English or Spanish Lessons are held in the Barcelona office.
• 👶 Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.