Senior Implementation Specialist - DACH

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

As a Senior Implementation Specialist (DACH), you’ll act as a trusted platform expert for our customers, getting to know their needs and supporting them throughout onboarding with strong project and change management skills. You’ll bridge the gap between Perk’s platform capabilities and customer expectations, providing proactive recommendations that set clients up for long-term success.

You’ll take full ownership of the rollout plan, covering both immediate travel needs and long-term adoption. This role places you in a visible position of ownership across the Implementation and Revenue teams, where your expertise and leadership directly influence customer success.

You’ll ensure new customers are fully prepared to use Perk for business travel by configuring the platform, supporting integrations, troubleshooting technical issues, and driving user readiness. This includes coordinating tailored training sessions with key stakeholders and guiding customers towards best-practice usage. You are never a passenger; you own the onboarding journey end to end.

• Act as the first point of contact for customers during the implementation phase and deliver a strong first impression of Perk.

• Lead consultative conversations to understand customer requirements and translate them into effective rollout plans.

• Provide data-driven, best-practice recommendations aligned with customer needs and platform capabilities.

• Own timelines, rollout plans, and delivery while accounts are in implementation, coordinating internal teams to ensure successful execution.

• Configure customer accounts to meet specific requirements, including immediate travel needs and long-term adoption goals.

• Coordinate and deliver training sessions for newly onboarded customers, including executive stakeholders and company-wide enablement.

• Support technical integrations with marketplace partners or custom API solutions, providing guidance and troubleshooting as needed.

• Validate account configuration and customer satisfaction by monitoring post-go-live usage and proactively offering recommendations.

• Collaborate cross-functionally with Sales, Account Management, Product, Engineering (Builders), and Finance teams.

• Analyse completed implementations to continuously improve processes and team practices.

• Act as a subject-matter expert within the Implementation team, supporting colleagues through coaching and knowledge sharing.
  

• Native or near-native German proficiency and fluency in English, both written and spoken.

• Strong customer-first mindset, with a focus on long-term customer success and adoption.

• Solid experience implementing products for a range of customers in a structured, fast-paced environment.

• Proven ability to manage complex projects, including defining scope, handling changing requirements, and maintaining delivery momentum.

• Confidence working with senior and C-level stakeholders to understand requirements and address concerns clearly and professionally.

• Strong relationship-building skills, with the ability to adapt communication style across different audiences.

• A consultative, data-informed approach to recommendations for both customers and internal stakeholders.

• High attention to detail, strong problem-solving skills, and comfort navigating ambiguity.

• A mindset of continuous improvement, with the motivation to learn, iterate, and evolve as the team grows.

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of vacation days plus public holidays

• Take control of your physical health with your choice of private healthcare or a gym allowance

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Join our unforgettable Perk events, including our spectacular annual summer party

• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Make your money go further with our flexible compensation plan

• Focus on your family with 17 weeks’ paid parental leave during your child’s first year

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 "Work from Anywhere" days per year

• Nurture your language skills with in real-life English, Spanish and Catalan lessons

• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.